Onsite Patient Advocacy Specialist

Mom Corps; Milton (GA); On-site; USD 45,000 - 50,000; Full time

Job summary

Mom Corps, a healthcare consulting firm, seeks a Customer Service Specialist focused on Patient Advocacy in Milton, GA. This fully onsite role coordinates between patients, doctors' offices, pharmacies, and manufacturers to secure documentation and facilitate obtaining medications at no cost to patients.

You will document case activity across multiple systems, provide timely follow-up, and maintain patient confidentiality while adhering to HIPAA.

Qualifications

• Excellent communication skills, both written and verbal.
• Substantial active listening skills.
• A patient and empathetic approach and attitude.
• Customer focus and highly adaptable to different personality types.
• Exceptional interpersonal and rapport building skills.
• Vigorous time management, organizational skills and attention to detail.
• Phone skills including the ability to incorporate appropriate phone etiquette.
• Creative solutions seeking.
• Comfortable working in fast paced environments.
• Adaptability and flexibility.
• Technically savvy, comfortable working with data input and reporting in multiple systems and learning new technology.
• Solid proficiency with Microsoft applications.
• Willingness and ability to learn about company's products, services, and processes.
• Coachable with a willingness to learn and a desire to succeed.
• Process oriented, with a focus on continuous improvement.
• Self-Motivated.
• Strong data input skills.

Responsibilities

• Follow communication scripts when managing a member's communications.
• Build sustainable and trusting relationships with customers by going above and beyond providing amazing customer service.
• Adhere to established standards and guidelines with ability to help to recommend improved procedures.
• Inbound/outbound calls with customers to inform them of the company's solutions and maintain accurate information.
• Help members understand the program by answering questions and explaining procedures and providing general information.
• Call doctors' offices to obtain and maintain members' current prescriptions.
• Document member activities, phone call results and communication in our systems/software.
• Complete required paperwork adhering to compliance standards.
• Maintaining patient confidentiality and compliance regulations such as HIPAA.

Skills

Excellent communication

Active listening

Empathy

Customer focus

Rapport

Time management

Phone etiquette

Creative solutions

Fast-paced

Adaptability

Data entry

MS Office

Learning attitude

Process orientation

Self-motivation

Data entry skills

Job description

Mom Corps, a healthcare consulting firm, seeks a Customer Service Specialist focused on Patient Advocacy in Milton, GA. This fully onsite role coordinates between patients, doctors' offices, pharmacies, and manufacturers to secure documentation and facilitate obtaining medications at no cost to patients.

You will document case activity across multiple systems, provide timely follow-up, and maintain patient confidentiality while adhering to HIPAA.