Patient Advocate Specialist – Hybrid Call Center

CCS Medical, Inc.; Duluth (GA); Hybrid; USD 36,000 - 46,000; Full time

Benefits offered by this job

Competitive Salary

Bonus/Incentive Opportunities

Comprehensive Benefits

Remote or Hybrid Work Options

Professional Development

Wellness programs

Job summary

CCS Medical, Inc. in Duluth, GA, is seeking a Patient Advocate Representative I for our Patient Support Department to deliver first-class customer service, ensure accurate and timely shipping of reorders, and maintain up-to-date documentation and insurance for billing of patient services.

The role requires a hybrid schedule with regular in-office presence in Duluth and includes a $2.00 on-site premium. You will handle inquiries by phone, resolve patient issues, and support cross-functional teams

Qualifications

• Minimum high school diploma or GED equivalent.
• Customer Service Experience preferred.
• Proficient computer literacy and ability to key data accurately while listening.
• Strong attention to detail, multitasking and organizational skills.
• Exceptional phone and email etiquette.
• Evening and weekend availability may be required.

Responsibilities

• Obtains and processes authorizations for reorders.
• Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensure patients have required medical documentation for billing of services.
• Maximize patient base through retention efforts and cross-selling via phone.
• Handle inbound and outbound calls from patients, physicians and referral sources to ensure satisfaction and explain insurance coverage.
• Audits configuration of supplies based on supporting documentation and formulary requirements.
• Maintain understanding of medical documentation, insurance requirements and company procedures.
• Maintain confidentiality due to access to sensitive information.
• Maintain regular, predictable attendance and be flexible to meet department needs.

Skills

Customer service

Communication

Attention to detail

Phone etiquette

Evening/weekend availability

Education

High School Diploma or GED

Job description

CCS Medical, Inc. in Duluth, GA, is seeking a Patient Advocate Representative I for our Patient Support Department to deliver first-class customer service, ensure accurate and timely shipping of reorders, and maintain up-to-date documentation and insurance for billing of patient services.

The role requires a hybrid schedule with regular in-office presence in Duluth and includes a $2.00 on-site premium. You will handle inquiries by phone, resolve patient issues, and support cross-functional teams