Supervisor, Patient Access (On-Site) (H)

University of Miami; Kendall (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

The University of Miami Health System seeks a full-time Supervisor, Patient Access (On-Site) to oversee daily front-end operations across locations, ensuring smooth patient flow and compliant revenue cycle activities. You will lead a Tier 1 team, monitor demand, and maintain a welcoming, accessible environment for patients, visitors, and staff.

Responsibilities include staff training, scheduling, verifying demographic/insurance data, handling patient consent and HIPAA basics, and driving

Qualifications

• High School diploma or equivalent required.
• Minimum 4 years of relevant experience.

Responsibilities

• Obtain, confirm, and enter demographic, financial, and clinical information for financial clearance.
• Orient, train, evaluate, and monitor registration staff.
• Ensure staff adhere to policies and procedures.
• Plan, organize, and schedule to handle daily volumes.
• Communicate patient flow issues to management.
• Verify demographic and insurance information; edit as needed.
• Explain consent for treatment and HIPAA to patients.
• Initiate performance management for ongoing issues.
• Collect outstanding balances; run end-of-day reports; ensure funds are deposited.
• Identify process improvements to enhance registration efficiency.
• Establish and assess internal controls; ensure policy compliance.

Skills

People management

Interpersonal skills

Leadership

Training others

Strategic planning

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Current Employees:

The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Supervisor, Patient Access.

Core Job Summary:

The Supervisor, Patient Access (On-Site) oversees and supervises the day-to-day business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations, for hospital and practice-based locations across the University of Miami Health System The Supervisor, Patient Access (On-Site) anticipates patient volume, monitors patient flow, and staff productivity, to ensure that all patients, customers, visitors, and staff are well served by provided a pleasant and organized atmosphere, appropriate for all ages, ethnic groups, and physical handicaps.

Core Responsibilities:

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
• Ensures that staff members adhere to all established policies and procedures.
• Assistswith planning, organizing, and scheduling to accommodate daily expected volumes.
• Communicatesany patient flow issues toappropriate managingstaff.
• Verifies patient demographic and insurance information, and edits information, as necessary.
• Explains consent for treatment, financial liability, and HIPPA to patients.
• Initiates performance management processes to addresson-goingperformance issues.
• Makes every effort to collect outstanding patient account balances, runs end of day reports, ensuresaccurateaccounting of collected funds, and deposits funds.
• Identifiesand recommends process changes that will improve overall performance and efficiency of the registration process.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance withUniversitypolicies and procedures.
• Ensures employees are trained on controls within the function and onUniversitypolicy and procedures.
• Monitors staff compliance with key business initiatives and inspires team to achieve established Key
• Performance Indicators including but not limited to patient satisfaction, co-pay, andpreviousbalancecollections, registration processing time, anddenials
• Maintains harmonious and collaborative workingrelationshipwith all healthcare team members.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

_ This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties orresponsibilitiesas necessary. _

Core Qualifications:

High School diploma or equivalent

Minimum4yearsofrelevant experience

Knowledge, Skills and Attitudes:

• Ability tomaintaineffective interpersonal relationships.
• Commitment to the University’s core values.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establishdepartment goals andobjectivesthat support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.
• Proficiencyin computer software (i.e., Microsoft Office

_ Any relevant education, certifications and/or work experience may be considered. _

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff