Onsite Patient Access Specialist – Montclair, NJ

Ensemble Health Partners; Montclair (NJ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble Health Partners in Montclair, NJ is seeking an entry-level Patient Access Specialist to perform admitting duties for hospital services, handle MRNs, insurance information, and patient education while upholding regulatory compliance. The role emphasizes customer service, accuracy, and collaboration.

Requirements include 1+ year of customer service experience, a High School Diploma/GED, and CRCR certification within 9 months of hire (company paid).

Qualifications

• 1+ years of customer service experience.
• Must be inquisitive and open to innovation including AI to improve processes.
• CRCR certification required within 9 months of hire (company paid).
• High School Diploma/GED required.

Responsibilities

• Assign accurate MRNs, verify medical necessity and insurance, collect information, process orders, and use overlay tools while delivering excellent service (Press Ganey metric).
• Operate the telephone switchboard to relay calls as applicable.
• Adhere to policies and provide compassionate customer service in all interactions.
• Meet point-of-service goals and contribute to quality auditing and reporting.

Skills

Customer service

AI curiosity

Education

High School Diploma/GED

Job description

Ensemble Health Partners in Montclair, NJ is seeking an entry-level Patient Access Specialist to perform admitting duties for hospital services, handle MRNs, insurance information, and patient education while upholding regulatory compliance. The role emphasizes customer service, accuracy, and collaboration.

Requirements include 1+ year of customer service experience, a High School Diploma/GED, and CRCR certification within 9 months of hire (company paid).