Onsite Patient Access Associate - Hospital Admissions

Ensemble Health Partners; Johnson City (TN); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is seeking an on-site Patient Access Specialist at Ballad - Johnson City Medical Center in Johnson City, TN. You will perform admitting duties for all patients, verify insurance, collect demographics, and ensure compliance with hospital policies while delivering exceptional patient service.

The role requires at least 1 year of customer service experience, a high school diploma or GED, and CRCR certification within 6 months.

Qualifications

• Minimum 1 year of customer service experience.
• Inquisitive mindset with openness to AI for process improvement.
• Strong communication and empathy when assisting patients and providers.

Responsibilities

• Perform admitting duties for patients at the hospital.
• Verify patient information, collect insurance details, and prepare MRN assignments.
• Review eligibility and benefits to support POS and clean claim rate.
• Pre-register patient accounts and collect point-of-service payments.
• Explain consent forms and distribute patient education documents as required.

Skills

Customer service

Curiosity/innovation

Communication skills

Education

High School Diploma/GED

CRCR Certification

Job description

Ensemble Health Partners is seeking an on-site Patient Access Specialist at Ballad - Johnson City Medical Center in Johnson City, TN. You will perform admitting duties for all patients, verify insurance, collect demographics, and ensure compliance with hospital policies while delivering exceptional patient service.

The role requires at least 1 year of customer service experience, a high school diploma or GED, and CRCR certification within 6 months.