Onsite Overnight Guest Services Associate (Part-Time)

ESA Management, LLC; Tempe (AZ); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Weekly Pay

Competitive wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks

Job summary

ESA Management LLC is seeking a part-time Front Desk/GSR on-site at the Phoenix Airport area (Tempe). The role supports overnight on-call business needs, ensures courteous service, and maintains high guest satisfaction.

The position includes hotel room lodging for onsite staffing and requires prompt response to after-hours requests. Responsibilities include guest check-ins/check-outs, key control, and handling emergencies, with access to the PMS and MS Office.

Qualifications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to log events in writing and prepare routine correspondence.
• Proficient in reading and speaking English.
• Computer skills include Microsoft Office Suite and the Hotel PMS system.
• Excellent oral and written communication skills.
• Friendly, cooperative manner and patience in dealing with guests and staff.
• Professional appearance and demeanor.
• Self-starter with the ability to prioritize and handle issues under pressure.
• Strong time management and problem-solving skills.
• Ability to perform basic math calculations and interpret bar graphs.
• Ability to follow written/oral instructions in standardized situations.

Responsibilities

• Work as a GSR and setup breakfast from 5:30 AM to 7:00 AM daily.
• Attending to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
• Maintain control of all hotel keys, including safeguarding from mishandling or theft.
• Logging keys in and out, when necessary.
• Organizes, confirms, processes, and conducts limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
• Keeps abreast of hotel policies, training, and safety procedures.
• Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary.
• Performs bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary.
• Maintains proficiency in all location computer and software systems.
• Responds to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary.
• When necessary, employees in this position may be asked to cover another hotel in their area during critical staffing needs.
• Other job duties as assigned by manager.

Skills

Reading & writing

Public speaking

English proficiency

Computer skills

Communication skills

Time management

Math skills

Customer service

Education

High school diploma or GED

Tools

Hotel PMS

Microsoft Office

Job description

ESA Management LLC is seeking a part-time Front Desk/GSR on-site at the Phoenix Airport area (Tempe). The role supports overnight on-call business needs, ensures courteous service, and maintains high guest satisfaction.

The position includes hotel room lodging for onsite staffing and requires prompt response to after-hours requests. Responsibilities include guest check-ins/check-outs, key control, and handling emergencies, with access to the PMS and MS Office.