Onsite Order Fulfillment & Customer Liaison

Butler America; Charlotte (NC); Sur place; USD 26 000 - 30 000; Plein temps

Avantages offerts par ce poste

401K

Medical insurance

Dental insurance

Vision insurance

Sick time

Résumé du poste

Butler America Aerospace, LLC. is seeking an Order Manager in Charlotte, NC to oversee distributor orders from initiation to delivery, ensuring efficient fulfillment and exceptional service. You will work cross-functionally with factory teams and sales to drive improvements and accuracy in order execution.

The role emphasizes internal collaboration, strong communication, and a customer-focused approach to support continuous improvement in the order lifecycle.

Qualifications

• High School Diploma or GED required.
• 3+ years in Customer Service or Order Management.
• Bachelor's degree in business, Supply Chain, or related field preferred.
• Experience with SAP, Salesforce, and CRM tools.
• Strong communication and organizational skills.

Responsabilités

• Serve as the first point of contact for distributor and direct sales inquiries regarding order status, changes, and delivery.
• Manage customer orders from initiation to job site shipment, ensuring timely and accurate fulfillment.
• Interface daily with factory teams including schedulers, planners, supply chain, and logistics to facilitate order execution.
• Act as the Voice of the Customer for factory operations, coordinating communications and resolving escalations.
• Develop and maintain strong relationships with internal and external stakeholders including manufacturing, marketing, distribution centers, and reps.
• Track and improve response times and quality of customer interactions.

Connaissances

Interpersonal skills

Analytical thinking

Communication

Cross-functional teamwork

Organizational skills

Formation

High School Diploma or GED

Bachelor's degree (preferred)

Outils

SAP

Salesforce

CRM tools

Description du poste

Butler America Aerospace, LLC. is seeking an Order Manager in Charlotte, NC to oversee distributor orders from initiation to delivery, ensuring efficient fulfillment and exceptional service. You will work cross-functionally with factory teams and sales to drive improvements and accuracy in order execution.

The role emphasizes internal collaboration, strong communication, and a customer-focused approach to support continuous improvement in the order lifecycle.