Onsite Order Manager - Customer Success

Butler America Aerospace L.L.C.; Charlotte (NC); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision insurance

Sick time

Job summary

Butler America Aerospace, LLC. is seeking an Order Manager in Charlotte, NC to oversee distributor orders and ensure superior customer service from pre-sale through delivery.

You will coordinate with schedulers, planners, supply chain, and logistics to drive accurate fulfillment and timely ship-ments while serving as the primary customer contact throughout the order lifecycle. The role requires a high school diploma or GED (bachelors preferred) and strong interpersonal, analytical, and

Qualifications

• Must have High School Diploma or GED.
• Preferred: Bachelor’s degree in business, supply chain, or related field.
• Experience in HVAC, construction, or factory-based customer service is preferred.
• Strong interpersonal, analytical, and communication skills are essential.
• Proficiency in Microsoft Office; experience with SAP, Salesforce, and CRM tools.

Responsibilities

• Serve as the first point of contact for distributor and direct sales inquiries regarding order status, changes, and delivery.
• Manage customer orders from initiation to job site shipment, ensuring timely and accurate fulfillment.
• Interface daily with factory teams including schedulers, planners, supply chain, and logistics to facilitate order execution.
• Act as the Voice of the Customer for carrier's factory operations, coordinating communications and resolving escalations.
• Develop and maintain strong relationships with internal and external stakeholders including manufacturing, marketing, distribution centers, and rep firms.
• Track and improve response times and quality of customer interactions.
• Analyze customer service trends and recommend process improvements.
• Document and resolve customer issues, directing queries to appropriate departments when necessary.
• Support key projects and initiatives related to customer service and order management.

Skills

Interpersonal skills

Analytical skills

Communication skills

Education

High School Diploma or GED

Bachelor’s degree in business or supply chain

Tools

Microsoft Office

SAP

Salesforce

CRM tools

Job description

Butler America Aerospace, LLC. is seeking an Order Manager in Charlotte, NC to oversee distributor orders and ensure superior customer service from pre-sale through delivery.

You will coordinate with schedulers, planners, supply chain, and logistics to drive accurate fulfillment and timely ship-ments while serving as the primary customer contact throughout the order lifecycle. The role requires a high school diploma or GED (bachelors preferred) and strong interpersonal, analytical, and