Onsite Operations Manager: Client & Talent Engagement

Array; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Array Corporation in Houston, TX is seeking an Onsite Manager to oversee a high-volume on-site talent pool and serve as the primary relationship manager for deployed associates. You will provide hands-on coaching, performance guidance, and daily support to ensure service excellence on location.

You will monitor real-time metrics, address attendance and productivity, and partner with clients and HR to resolve issues.

Qualifications

• Proficiency in Microsoft Office and internal engagement systems.
• Ability to quickly learn client systems and integrate with operations.
• Strong interpersonal presence and problem-solving mindset.

Responsibilities

• Build strong connections with deployed associates and be available daily.
• Set performance expectations and coach to achieve results.
• Monitor attendance, performance, and productivity in real time.
• Investigate associate concerns with client and internal stakeholders; follow through to resolution.
• Document coaching conversations and incidents in internal systems.
• Support HR-related actions and disciplinary discussions with leadership.
• Coordinate appreciation events and assist rollout of new processes, tools, or technologies.

Skills

Tech-savvy

Microsoft Office

Engagement systems

Metrics-driven

Client operations

Job description

Array Corporation in Houston, TX is seeking an Onsite Manager to oversee a high-volume on-site talent pool and serve as the primary relationship manager for deployed associates. You will provide hands-on coaching, performance guidance, and daily support to ensure service excellence on location.

You will monitor real-time metrics, address attendance and productivity, and partner with clients and HR to resolve issues.