Onsite Manager

Array; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Array Corporation in Houston, TX is seeking an Onsite Manager to oversee a high-volume on-site talent pool and serve as the primary relationship manager for deployed associates. You will provide hands-on coaching, performance guidance, and daily support to ensure service excellence on location.

You will monitor real-time metrics, address attendance and productivity, and partner with clients and HR to resolve issues.

Qualifications

• Proficiency in Microsoft Office and internal engagement systems.
• Ability to quickly learn client systems and integrate with operations.
• Strong interpersonal presence and problem-solving mindset.

Responsibilities

• Build strong connections with deployed associates and be available daily.
• Set performance expectations and coach to achieve results.
• Monitor attendance, performance, and productivity in real time.
• Investigate associate concerns with client and internal stakeholders; follow through to resolution.
• Document coaching conversations and incidents in internal systems.
• Support HR-related actions and disciplinary discussions with leadership.
• Coordinate appreciation events and assist rollout of new processes, tools, or technologies.

Skills

Tech-savvy

Microsoft Office

Engagement systems

Metrics-driven

Client operations

Job description

Position: Onsite Manager

Location: Houston, Texas

Experience: Minimum one year of "fast-paced" work experience within the last four years; experience in an onsite, client-facing, or account management capacity within a staffing or high-volume workforce environment preferred; Two years of combined allocation/talent acquisition experience within an Array brand preferred

Type: Full-time; Direct Hire

Schedule: Monday - Friday

Array Corporation is seeking an Onsite Manager to join our growing and dynamic team!

Core Objectives

• Serve as the primary relationship manager for a high-volume, on-location talent pool, providing hands-on support, coaching, and management to deployed associates
• Increase retention and satisfaction by coaching to performance metrics, managing attendance, and supporting employee training
• Facilitate strong employee performance by preparing, coaching, and troubleshooting operational issues in the moment
• Strengthen client confidence in Array's delivery by maintaining a consistent, professional presence
• Advocate for and advise associates by gathering and providing meaningful feedback
• Control churn by implementing strategies to keep employees satisfied, motivated, and engaged

Job Description

• Build strong, personal connections with deployed associates through regular engagement and daily availability
• Set performance expectations from day one and drive performance through coaching, training, and in-the-moment guidance
• Monitor and manage attendance, performance, and productivity in real time
• Investigate and resolve associate concerns in collaboration with the client and internal stakeholders, following through to resolution
• Recognize and celebrate associate wins and foster a culture of appreciation
• Serve as the first point of contact for HR- and Risk-related concerns, including behavioral escalations and policy violations
• Document coaching conversations, feedback, and incidents accurately in internal systems
• Support corrective action conversations, terminations, or disciplinary discussions in partnership with leadership and HR
• Drive real-time problem-solving for timekeeping, badge access, and other daily logistics
• Coordinate appreciation events and support rollout of new processes, tools, or technologies

Position Requirements

• Hard skills: Tech-savvy and proficient in Microsoft Office tools and internal engagement systems; understanding of a metrics-driven organization and how to drive performance; ability to quickly learn client systems and integrate with client operations
• Soft skills: Strong interpersonal presence with the ability to build trust and de-escalate in real time; organized with strong prioritization skills; confident and calm under pressure with a problem-solving mindset; comfortable navigating between employee advocacy and business objectives; strong judgment and professionalism in sensitive HR and Risk situations

Array Corporation is the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and affi... All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.