Onsite Operations Lead

Sonepar Canada, Inc.; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

401(k) retirement savings with company

Professional development programs

Shareholder opportunity

Disability insurance

Life insurance

Wellness program

Gym reimbursement

Employee Referral Program

EAP

Tuition reimbursement

Job summary

Summit Electric Supply is seeking an Onsite Support Specialist to lead the customer-site team, manage daily operations, and ensure high service levels. You will serve as the primary Summit representative, overseeing staff, safety, and inventory while coordinating with sales, warehouse, and operations leadership.

The ideal candidate brings 3–5+ years of leadership in a related environment, strong SAP skills, and a proven ability to work independently with minimal supervision.

Qualifications

• 3–5+ years of leadership experience in warehouse, operations, onsite services, or distribution environments.
• Strong SAP proficiency required.
• Proven ability to manage operations independently with limited supervision.
• Strong customer service orientation with the ability to manage complex customer relationships.
• Ability to influence, lead, and hold others accountable without direct daily oversight from leadership.
• Strong organizational, communication, and time management skills.
• Valid driver’s license and ability to meet site requirements.

Responsibilities

• Provide direct leadership and supervision to all Summit employees assigned to the customer site.
• Responsible for training, onboarding, coaching, scheduling, work assignment, and daily direction of onsite staff.
• Conduct performance feedback, disciplinary action, and corrective coaching in partnership with HR and Operations leadership.
• Ensure compliance with Summit policies, safety requirements, attendance standards, and operating procedures.
• Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
• Serve as the primary escalation point for employee issues, customer concerns, and operational challenges.
• Own the day to day execution of onsite operations, ensuring service levels, inventory accuracy, and workflow expectations are met.
• Plan, assign, and prioritize work to meet customer demand and Summit performance standards.
• Identify inefficiencies, risks, or gaps and implement corrective actions.
• Maintain the physical condition, organization, and safety of the onsite storeroom or warehouse area.
• Lead and sustain Lean / 5S practices and continuous improvement initiatives at the site.
• Act as the primary Summit representative at the customer location.
• Build and maintain strong working relationships with customer leadership and frontline personnel.
• Proactively address service issues, inventory challenges, and process improvements.

Skills

Leadership experience

Customer service orientation

Communication skills

Time management

Influence and accountability

Tools

SAP

Job description

Summit Electric Supply is seeking an Onsite Support Specialist to lead the customer-site team, manage daily operations, and ensure high service levels. You will serve as the primary Summit representative, overseeing staff, safety, and inventory while coordinating with sales, warehouse, and operations leadership.

The ideal candidate brings 3–5+ years of leadership in a related environment, strong SAP skills, and a proven ability to work independently with minimal supervision.