Onsite Operations Lead — SAP & Lean

Sonepar USA Inc; Irving (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

401(k) retirement savings with company

Job summary

Summit Electric Supply is seeking an Onsite Support Specialist - People Manager to lead the customer-site team and oversee daily operations, safety, and service delivery. You will supervise onsite staff, coordinate training, and be the primary Summit representative for the client.

You will drive lean improvements, manage inventory, and ensure SAP usage and compliance, while building strong relationships with customer leadership and Summit stakeholders.

Qualifications

• 3–5+ years of leadership experience in warehouse, operations, onsite services, or distribution.
• Demonstrated experience leading people, including scheduling, performance management, coaching, and corrective action.
• Strong SAP proficiency required.
• Proven ability to manage operations independently with limited supervision.
• Strong customer service orientation with the ability to manage complex customer relationships.
• Ability to influence, lead, and hold others accountable without daily oversight.
• Strong organizational, communication, and time-management skills.
• Valid driver's license and ability to meet site requirements.

Responsibilities

• Provide direct leadership and supervision to all Summit employees assigned to the customer site.
• Train, onboard, coach, schedule, and direct onsite staff daily.
• Conduct performance feedback, disciplinary action, and coaching with HR and Operations leadership.
• Ensure compliance with Summit policies, safety requirements, attendance standards, and operating procedures.
• Foster accountability, professionalism, teamwork, and continuous improvement.
• Serve as the primary escalation point for employee issues, customer concerns, and operational challenges.
• Own the day-to-day execution of onsite operations, ensuring service levels and inventory accuracy.
• Plan, assign, and prioritize work to meet customer demand and Summit standards.
• Identify inefficiencies, risks, or gaps and implement corrective actions.
• Maintain the onsite storeroom/warehouse safety and organization.
• Lead Lean / 5S practices and continuous improvement at the site.
• Act as the primary Summit representative at the customer location.
• Build and maintain relationships with customer leadership and frontline personnel.
• Address service issues, inventory challenges, and process improvements proactively.
• Communicate with Summit sales, warehouse, supply chain, and operations leadership to ensure alignment.
• Represent Summit professionally and reflect its brand in all interactions.
• Maintain ownership of inventory accuracy, including cycle counts, reconciliations, adjustments, and reporting.
• Ensure proper SAP usage (order entry, goods movements, returns, invoicing, reporting).
• Train team members on SAP usage and documentation.
• Ensure onsite activities meet audit, compliance, and internal control standards.
• Oversee receiving, stocking, picking, staging, and issuing of material.
• Maintain proper bin labeling and product storage; support material handling as needed.
• Ensure safe operation of warehouse equipment and adherence to safety protocols.

Skills

Leadership

SAP proficiency

Customer service

Communication

Time management

Driver's license

Education

EPEC Bronze/Silver/Gold

Job description

Summit Electric Supply is seeking an Onsite Support Specialist - People Manager to lead the customer-site team and oversee daily operations, safety, and service delivery. You will supervise onsite staff, coordinate training, and be the primary Summit representative for the client.

You will drive lean improvements, manage inventory, and ensure SAP usage and compliance, while building strong relationships with customer leadership and Summit stakeholders.