Onsite Operations Leader — Elevate Guest Experience

Sky Zone, LLC; Pensacola (FL); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company matching

Bonus opportunity

Job summary

Sky Zone Pensacola is seeking an Operations Manager to keep the park moving, lead a frontline team, and drive guest satisfaction in a fast-paced, high-volume setting. You will supervise Team Leads, manage scheduling, training, safety, and daily park execution, and partner with the General Manager to ensure energy, organization, and a safe, playful environment for guests and staff alike.

This role requires 2–3 years of management experience and hands-on leadership to set the tone on busy days.

Qualifications

• 2–3 years of formal management or supervisory experience.
• Experience leading teams in high-volume, guest-facing environments.
• Strong communication skills and hands-on leadership style.
• Comfort with scheduling, labor targets, and operating goals.
• Proficiency with Microsoft Office, POS platforms, scheduling tools, and dashboards.

Responsibilities

• Supervise Team Leads and frontline team members during scheduled shifts.
• Coach in real time to build a team culture of accountability, energy, and care.
• Support hiring, onboarding, and training efforts.
• Oversee daily park execution — including staffing, guest flow, inventory, and cleanliness.
• Collaborate with the GM on labor strategy, scheduling, and safety procedures.
• Adapt to real-time challenges to keep operations smooth and seamless.
• Ensure guests feel welcome, safe, and supported from check-in to check-out.
• Lead guest recovery when needed and train the team to respond with urgency and empathy.
• Support birthday parties, special events, and high-volume guest flow with confidence.
• Conduct safety walkthroughs and support compliance across all park zones.

Skills

Leadership

Team coaching

Scheduling

Communication

Guest service

Tools

Microsoft Office

POS platforms

Scheduling tools

Reporting dashboards

Job description

Sky Zone Pensacola is seeking an Operations Manager to keep the park moving, lead a frontline team, and drive guest satisfaction in a fast-paced, high-volume setting. You will supervise Team Leads, manage scheduling, training, safety, and daily park execution, and partner with the General Manager to ensure energy, organization, and a safe, playful environment for guests and staff alike.

This role requires 2–3 years of management experience and hands-on leadership to set the tone on busy days.