IT Administrative Coordinator for MSP Operations

Syberstone LLC; Wauchula (FL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Flexible schedule

Ongoing training and professional development

Career advancement opportunities

Job summary

Syberstone LLC in Wauchula, Florida, is seeking an organized IT Administrative Assistant to support daily operations. This position is key in coordinating communications and assisting management and clients. Ideal candidates are detail-oriented and have some familiarity with technology.

The role offers career advancement, ongoing training, and a supportive team environment. Responsibilities include managing service tickets, client onboarding, and procurement processes, while maintaining excellent customer service.

Qualifications

• Strong organizational skills with the ability to manage multiple tasks.
• Excellent verbal and written communication skills.
• Professional appearance and customer-focused attitude.

Responsibilities

• Answer and direct incoming phone calls, emails, and customer inquiries.
• Create and update service tickets within the company PSA.
• Schedule onsite visits and remote support appointments.
• Assist with client onboarding and offboarding processes.
• Prepare estimates, proposals, and service agreements.

Skills

Organizational skills

Verbal and written communication

Attention to detail

Customer service orientation

Proficiency with Microsoft Office

Education

Previous administrative or office support experience

Tools

Microsoft 365 applications

PSA and CRM systems

Job description

Syberstone LLC in Wauchula, Florida, is seeking an organized IT Administrative Assistant to support daily operations. This position is key in coordinating communications and assisting management and clients. Ideal candidates are detail-oriented and have some familiarity with technology.

The role offers career advancement, ongoing training, and a supportive team environment. Responsibilities include managing service tickets, client onboarding, and procurement processes, while maintaining excellent customer service.