Onsite Operations & Admin Specialist — Santa Rosa

KellyMitchell Group; Santa Rosa (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

The KellyMitchell Group is seeking an Operations Specialist to deliver administrative and operational support in a busy Santa Rosa office. You will be the first point of contact for clients and visitors, assist agency leadership, manage scheduling, onboarding, and financial processing with accuracy and discretion.

This onsite, contract position runs through April 2027 with potential for conversion. The role requires strong organizational and communication skills, proficiency in MS Office, and

Qualifications

• Previous administrative, office support, receptionist, or operations experience.
• Strong customer service and communication skills.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information.
• Experience coordinating schedules, meetings, and office resources.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Serve as the reception desk point of contact by greeting visitors and answering incoming phone calls.
• Provide administrative support to agency leadership and field managers
• Coordinate conference room scheduling, office communications, and supply ordering
• Process agent assignments, resource allocation, employment verifications, and onboarding activities
• Manage mail distribution, scanning, deposits, fingerprint verification, and I-9 documentation
• Support facility operations, office moves, maintenance requests, and event coordination
• Process financial transactions including deposits, reimbursements, account maintenance, and expense approvals
• Assist with discretionary account administration and financial reporting activities
• Support agents with policy servicing requests and permissible policy changes
• Prepare amendments and maintain documentation within business application systems
• Monitor operational reports, compliance activities, and governance processes
• Assist with new business workflows, case visibility, and agent inquiries
• Troubleshoot basic technology, telephony, and office equipment issues

Skills

Administrative experience

Customer service

Multitasking

Communication

Schedule coordination

Attention to detail

Confidential information handling

Independent and team work

Problem solving

Tools

Microsoft Office

Job description

The KellyMitchell Group is seeking an Operations Specialist to deliver administrative and operational support in a busy Santa Rosa office. You will be the first point of contact for clients and visitors, assist agency leadership, manage scheduling, onboarding, and financial processing with accuracy and discretion.

This onsite, contract position runs through April 2027 with potential for conversion. The role requires strong organizational and communication skills, proficiency in MS Office, and