Onsite NYC IT Service Management Lead — ISO 20000/ITIL

Innovate!, Inc.; New York (NY); On-site; USD 135,000 - 185,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with match

Life insurance

PTO

Job summary

Innovate!, Inc. is seeking a Service Management Lead to oversee IT service management activities in New York City. This full-time position involves serving as the key liaison for IT services, ensuring adherence to ITIL processes, and managing service improvements.

The ideal candidate will have a Bachelor's degree in a relevant field and experience in client-facing roles. The position offers a competitive salary ranging from $135,000 to $185,000, along with comprehensive benefits including medical, dental, vision, and 401K matching.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• Experience managing IT service delivery in client-facing environments.
• Strong organizational skills and ability to track operational information.

Responsibilities

• Serve as primary liaison for service management activities.
• Oversee IT support services and manage service lifecycle.
• Prepare operational status reports and manage staffing plans.

Skills

IT service management principles

ITIL-aligned processes

Client-facing liaison experience

Project planning and coordination

Strong written and verbal communication

Process documentation

Education

Bachelor’s degree in Information Technology or related field

Job description

Innovate!, Inc. is seeking a Service Management Lead to oversee IT service management activities in New York City. This full-time position involves serving as the key liaison for IT services, ensuring adherence to ITIL processes, and managing service improvements.

The ideal candidate will have a Bachelor's degree in a relevant field and experience in client-facing roles. The position offers a competitive salary ranging from $135,000 to $185,000, along with comprehensive benefits including medical, dental, vision, and 401K matching.