Onsite NYC IT Service Management Lead — ISO 20000/ITIL

Innovate!, Inc.; New York (NY); Sur place; USD 135 000 - 185 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401K with match

Life insurance

PTO

Résumé du poste

Innovate!, Inc. is seeking a Service Management Lead to oversee IT service management activities in New York City. This full-time position involves serving as the key liaison for IT services, ensuring adherence to ITIL processes, and managing service improvements.

The ideal candidate will have a Bachelor's degree in a relevant field and experience in client-facing roles. The position offers a competitive salary ranging from $135,000 to $185,000, along with comprehensive benefits including medical, dental, vision, and 401K matching.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• Experience managing IT service delivery in client-facing environments.
• Strong organizational skills and ability to track operational information.

Responsabilités

• Serve as primary liaison for service management activities.
• Oversee IT support services and manage service lifecycle.
• Prepare operational status reports and manage staffing plans.

Connaissances

IT service management principles

ITIL-aligned processes

Client-facing liaison experience

Project planning and coordination

Strong written and verbal communication

Process documentation

Formation

Bachelor’s degree in Information Technology or related field

Description du poste

Innovate!, Inc. is seeking a Service Management Lead to oversee IT service management activities in New York City. This full-time position involves serving as the key liaison for IT services, ensuring adherence to ITIL processes, and managing service improvements.

The ideal candidate will have a Bachelor's degree in a relevant field and experience in client-facing roles. The position offers a competitive salary ranging from $135,000 to $185,000, along with comprehensive benefits including medical, dental, vision, and 401K matching.