Head of IT Service Management & Strategy

The New York Public Library; New York (NY); Hybrid; USD 120,000 - 147,000; Full time

Job summary

A prominent public library in New York seeks an Associate Director for IT Service Management to lead its ITSM function, ensuring high-quality support across various locations. The role involves strategic planning, coaching ITSM Managers, and enhancing user satisfaction. Ideal candidates will have extensive IT leadership experience and a Bachelor's degree. The position features a hybrid work schedule, with 3 days onsite and offers compensation between $120,000 and $147,000 per year.

Qualifications

• 7–10 years of progressively responsible IT leadership experience.
• Proven ability to define and execute strategy in a large, multi-site organization.
• Strong track record of building collaborative relationships.

Responsibilities

• Provide strategic leadership to ITSM Managers.
• Develop ITSM Managers into highly effective leaders.
• Partner with IT Teams to understand technology needs.
• Oversee staffing decisions and talent development.

Skills

Strategic Thinking and Vision Setting

Executive Presence and Influence

Organizational and Fiscal Stewardship

Change Management and Cultural Transformation

Leadership Development and Coaching

Data-Driven Decision Making

Customer-Centric Service Delivery

Education

Bachelor’s degree

Job description

A prominent public library in New York seeks an Associate Director for IT Service Management to lead its ITSM function, ensuring high-quality support across various locations. The role involves strategic planning, coaching ITSM Managers, and enhancing user satisfaction. Ideal candidates will have extensive IT leadership experience and a Bachelor's degree. The position features a hybrid work schedule, with 3 days onsite and offers compensation between $120,000 and $147,000 per year.