Continual Service Improvement Lead, Global IT Ops

New York University; New York (NY); On-site; USD 160,000 - 180,000; Full time

Job summary

New York University seeks a Continual Service Improvement Manager in Global Infrastructure and Operations. This role drives CSI across the GIO portfolio, maintains an improvement backlog, and develops 3-year strategies and roadmaps. You will design campaigns and collaborate with service owners to ensure timely, measurable improvements.

The ideal candidate brings 5+ years in ITSM with CSI focus, strong ITIL CSI knowledge, and outstanding communication and stakeholder management skills.

Qualifications

• Bachelor's degree or equivalent in IT, business, or related field.
• 5+ years of IT Service Management experience with a CSI focus.
• Experience leading backlogs, roadmaps, and cross-functional accountability.
• Proven ability to design and execute communication/marketing plans for technical services.

Responsibilities

• Drive CSI across NYU's Global Infrastructure and Operations service portfolio.
• Create and maintain a comprehensive improvement backlog for GIO services.
• Develop 3-year service strategies and roadmaps.
• Design targeted marketing and communication campaigns for improvements.
• Collaborate with service owners to ensure timely, measurable improvements.

Skills

ITIL CSI

Project management

Stakeholder management

Communication skills

Analytical thinking

Education

Bachelor's degree or equivalent

Job description

New York University seeks a Continual Service Improvement Manager in Global Infrastructure and Operations. This role drives CSI across the GIO portfolio, maintains an improvement backlog, and develops 3-year strategies and roadmaps. You will design campaigns and collaborate with service owners to ensure timely, measurable improvements.

The ideal candidate brings 5+ years in ITSM with CSI focus, strong ITIL CSI knowledge, and outstanding communication and stakeholder management skills.