Global CSI Lead for IT Infrastructure

New York University; New York (NY); On-site; USD 160,000 - 180,000; Full time

Job summary

New York University seeks a Continual Service Improvement Manager within Global Infrastructure and Operations to drive CSI across the GIO service portfolio using the ITIL CSI process. The role identifies, prioritizes, and executes improvements that raise service quality, reliability, usability, and value for the NYU community.

You will maintain a comprehensive improvement backlog and develop 3-year roadmaps.

Qualifications

• Bachelor's degree in IT, business, or related field.
• 5+ years in ITSM with CSI focus or similar roles.
• Experience building backlogs, roadmaps, and cross-functional structures.
• Ability to design and execute technical service communications.

Responsibilities

• Drive Continual Service Improvement across the GIO portfolio using ITIL CSI.
• Own creation and maintenance of a comprehensive CSI backlog for all GIO services.
• Develop 3-year service strategies and roadmaps.
• Design targeted marketing and communication campaigns; collaborate with service owners to ensure timely improvements.

Skills

ITIL CSI knowledge

Project management

Stakeholder management

Communication

Analytical mindset

Education

Bachelor's degree or equivalent

Job description

New York University seeks a Continual Service Improvement Manager within Global Infrastructure and Operations to drive CSI across the GIO service portfolio using the ITIL CSI process. The role identifies, prioritizes, and executes improvements that raise service quality, reliability, usability, and value for the NYU community.

You will maintain a comprehensive improvement backlog and develop 3-year roadmaps.