Onsite Night-Shift Help Desk Technician

General Dynamics Information Technology, Inc.; Washington (District of Columbia); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. (GDIT) is seeking a Help Desk Specialist to provide 24x7x365 service desk support for a Federal customer in Washington, DC.

The role is onsite, reporting to the Service Desk Manager or Shift Lead, and focuses on delivering reliable technical support to end users for optimal system performance and security. The shift runs 11:00pm–7:30am, Friday to Tuesday, and candidates must be onsite near Gallery Place Metro or Metro Center.

Qualifications

• Must have a technical background and IT service desk experience.
• Experience with ticketing systems (ServiceNow, Remedy, SCSM) is desirable.
• Ability to resolve issues with minimal oversight and provide clear communication.
• US Citizenship and ability to obtain a public trust is required.

Responsibilities

• Provide user support on company applications and platforms. Use ServiceNow to document incidents and requests. Troubleshoot, resolve, or escalate issues to Tier 2 or shift lead. Respond to users by phone and email and ensure timely closure.

Skills

Technical background

Strong communication

Problem-solving

Education

Associates degree or equivalent experience

Technical degree preferred

Tools

Remedy

SCSM

ServiceNow

Job description

General Dynamics Information Technology, Inc. (GDIT) is seeking a Help Desk Specialist to provide 24x7x365 service desk support for a Federal customer in Washington, DC.

The role is onsite, reporting to the Service Desk Manager or Shift Lead, and focuses on delivering reliable technical support to end users for optimal system performance and security. The shift runs 11:00pm–7:30am, Friday to Tuesday, and candidates must be onsite near Gallery Place Metro or Metro Center.