Onsite Network Support Technician – Public Sector IT

att; United States; On-site; USD 52,000 - 75,000; Full time

Job summary

AT&T Global Public Sector is seeking a Network Support Technician to support an ICE OCIO program in El Paso, TX. The NST provides onsite and remote Tier 2 IT support for 24x7 LANs, servers, peripherals, and end-users in a Service Desk environment.

The role reports to an Area Technical Lead and requires working independently with some supervision. Responsibilities include installing and maintaining network devices, supporting mobile devices, applying security patches, monitoring ServiceNow

Qualifications

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Associate Degree or equivalent experience.
• 1+ years of IT-related support experience, preferably in a helpdesk or customer support role.
• Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
• General knowledge of network products and systems.
• Experience in a rapid paced, time sensitive, high-quality environment.
• Must have excellent team skills and collaboration skills.
• Attention to detail and follow-through.
• Ability to work with minimal supervision.
• Must pass Motor Vehicle Records check; travel may be required.

Responsibilities

• Provide LAN administrator support with installation, configuration and maintenance of network devices, servers, storage arrays and tape backups.
• Support network attached devices such as computers, printers, fax machines, biometric devices, ECGs, x-ray machines, smart displays, and sensors.
• Support mobile and wireless devices including smartphones, tablets and hotspots.
• Assist in testing, applying, and maintaining server configurations and security patches.
• Assist in maintaining health of systems and backups including restore testing.
• Monitor ITSM (ServiceNow) assignment groups and apply troubleshooting to resolve tickets.
• Update tickets following documentation templates to meet quality requirements.
• Provide regular activity reports describing progress and actions taken.
• Provide inventory input for the customer’s inventory system.
• Install and maintain video teleconferencing infrastructure and assist user requests.
• Participate in pre-scheduled after-hours support and on-call rotations, and support special projects.
• Deploy new equipment and provide deployment support.
• Provide cabling support and routing in data centers and LAN rooms.
• Analyze business requirements and design specifications for IT activities.
• Contribute to technical discussions and briefing materials to meet customer needs.
• Identify and fix issues in existing systems and participate in new construction of next-gen IT systems.
• Understand customer needs and translate them into requirements for architecture/engineering teams and COTS products.
• Possess experience in system engineering across telecommunications concepts, OS, databases, and middleware.

Skills

Troubleshooting

Network knowledge

Team collaboration

Customer support

ServiceNow ITSM

Education

Associate degree or equivalent

Tools

ServiceNow ITSM

Job description

AT&T Global Public Sector is seeking a Network Support Technician to support an ICE OCIO program in El Paso, TX. The NST provides onsite and remote Tier 2 IT support for 24x7 LANs, servers, peripherals, and end-users in a Service Desk environment.

The role reports to an Area Technical Lead and requires working independently with some supervision. Responsibilities include installing and maintaining network devices, supporting mobile devices, applying security patches, monitoring ServiceNow