Onsite Network Support Tech - Tier II IT Operations

AT&T; Jacksonville (FL); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Wellness programs

Employee discounts

Job summary

AT&T Global Public Sector in Jacksonville, FL is hiring a Network Support Technician to provide onsite and remote Tier 2 IT support for 24x7 LANs, servers, peripherals and end-user devices, ensuring rapid resolution and minimal downtime.

The role requires U.S. citizenship, a DHS E-Verify process, an Associate Degree or equivalent experience, and 1+ year IT support experience. Expect a Monday–Friday schedule with 40 hours, potential travel, and a strong benefits package.

Qualifications

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Associate Degree or equivalent experience.
• 1+ years’ IT-related support experience, preferably in a helpdesk or customer support role.
• Troubleshoot and resolve desktop, network, or other IT issues.
• General knowledge network products and systems.
• Experience in a rapid paced, time sensitive environment.
• Excellent team skills and collaboration abilities.
• Willingness to travel as required and able to work with minimal supervision.

Responsibilities

• Provide LAN administrator support with installation, configuration and maintenance of network devices, servers, storage, and tape backups.
• Support networked devices such as computers, printers, biometric devices, and sensors.
• Support mobile and wireless devices including smartphones, tablets, and hotspots.
• Assist in testing, applying, and maintaining server configurations and security patches.
• Maintain health of systems and backups with restore testing.
• Monitor ITSM (ServiceNow) assignments and troubleshoot tickets.
• Update tickets with documentation to ensure quality requirements.
• Provide daily, weekly, and monthly activity reports describing progress.
• Provide inventory input to the customer inventory system.
• Install and maintain video conferencing infrastructure and assist user requests.
• Participate in after-hours on-call rotations and special projects.
• Deploy new equipment and provide deployment support.
• Provide cabling support and run cables in data centers and wiring closets.
• Analyze business requirements and design specifications for activities.

Skills

LAN administration

Troubleshooting

Customer support

Team collaboration

Documentation

Education

Associate Degree or equivalent experience

Tools

ServiceNow

Windows/Linux basics

Job description

AT&T Global Public Sector in Jacksonville, FL is hiring a Network Support Technician to provide onsite and remote Tier 2 IT support for 24x7 LANs, servers, peripherals and end-user devices, ensuring rapid resolution and minimal downtime.

The role requires U.S. citizenship, a DHS E-Verify process, an Associate Degree or equivalent experience, and 1+ year IT support experience. Expect a Monday–Friday schedule with 40 hours, potential travel, and a strong benefits package.