Onsite Network Support Technician – Tier II IT Ops

AT&T; El Paso (TX); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave

Adoption Reimbursement

Disability Benefits

Life and AD&D Insurance

Supplemental benefit programs

Employee Assistance Programs (EAP)

Wellness programs

Employee discounts on AT&T plans and 4

AT&T internet services

Job summary

AT&T Global Public Sector in El Paso, TX is seeking a Network Support Technician to deliver on-site and remote Tier 2 IT support for ICE OCIO programs. The role focuses on LAN administration, device support, server configurations, and pre-scheduled after-hours rotations in a fast-paced government environment.

You will operate in a 24x7 Service Desk setting, performing deployments, cable runs, health checks, and incident management, reporting progress with regular briefings to stakeholders.

Qualifications

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Associate Degree or equivalent experience.
• 1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role.
• Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
• General knowledge network products and systems.
• Experience in a rapid paced, time sensitive, high-quality environment.
• Must have excellent team skills and collaboration skills.
• Attention to detail and follow-through.
• Ability to work with minimal supervision.
• Must pass Motor Vehicle Records check as this position is classified as a “Regular Driver” and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%).
• Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
• If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.

Responsibilities

• Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
• Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
• Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
• Assist in testing, applying, and maintaining server configurations and related security patches.
• Assist in maintaining and checking the health of systems and backups to include restore testing.
• Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
• Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
• Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
• Provide inventory support and input to the provided inventory system for the customer.
• Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
• Conduct or provide new equipment deployments and/or requested deployment support.
• Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
• Analyzes functional business requirements and design specifications for functional activities.
• Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met.
• Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
• Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
• Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.

Skills

LAN support

IT support

Troubleshooting

Team collaboration

Customer service

Education

Associate Degree or equivalent experience

Tools

ServiceNow

Server configurations

Backups

Job description

AT&T Global Public Sector in El Paso, TX is seeking a Network Support Technician to deliver on-site and remote Tier 2 IT support for ICE OCIO programs. The role focuses on LAN administration, device support, server configurations, and pre-scheduled after-hours rotations in a fast-paced government environment.

You will operate in a 24x7 Service Desk setting, performing deployments, cable runs, health checks, and incident management, reporting progress with regular briefings to stakeholders.