Onsite Network & Desktop Support Technician

TECEZE; Sunnyvale (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

TECEZE is seeking an entry- to junior-level network/support technician based onsite in Sunnyvale, CA. The role focuses on basic network device management, VLAN port assignments, switch patching, and VOIP/telecom troubleshooting.

The candidate will assist data center admins and coordinate with remote teams as needed. Responsibilities include resolving fiber link issues, handling chassis blade replacements, and monitoring DC infrastructure.

Qualifications

• Basic knowledge of networking devices and VLANs.
• Experience troubleshooting switches, routers, and wireless access points.
• Familiarity with Avaya VOIP basics and patching
• Ability to visualize fiber link errors and coordinate with remote teams
• Experience with DCIM tools and UPS/PDU health monitoring
• Basic understanding of monitoring tools and OS basics (Windows/Linux)

Responsibilities

• Assign switch ports to VLANs and patch ports as needed.
• Troubleshoot Avaya VOIP phones and basic configurations.
• Troubleshoot fiber links between switches and report issues to remote teams.
• Replace network switch chassis blades when required.
• Perform periodic visual checks of IDF rooms for cooling/power status (UPS alarms, PDU health).
• Assist network and data center admins during troubleshooting.
• Maintain knowledge of monitoring tools and ITSM processes.

Skills

Networking basics

VLAN assignment

Troubleshooting

VOIP knowledge

Monitoring tools

ITSM (ServiceNow)

Windows/Linux basics

Tools

SolarWinds

EMC Avamar

Data Center Mgmt Tools

ServiceNow

Job description

TECEZE is seeking an entry- to junior-level network/support technician based onsite in Sunnyvale, CA. The role focuses on basic network device management, VLAN port assignments, switch patching, and VOIP/telecom troubleshooting.

The candidate will assist data center admins and coordinate with remote teams as needed. Responsibilities include resolving fiber link issues, handling chassis blade replacements, and monitoring DC infrastructure.