Onsite Network Build Technician I

Scale Computing INC; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Scale Computing INC in Austin, TX is seeking a Configuration Technician I to join the Builds team. You will pre-stage, validate, and document network equipment for customer sites, following build guides to ensure on-time, accurate deployments.

You will support replacement devices (RMA) and returned equipment testing, and coordinate across teams to resolve issues, maintaining QA documentation in Jira. This onsite role requires strong networking knowledge and clear communication.

Qualifications

• Solid understanding of networking fundamentals, including IP addressing, VLANs, DHCP, and switch configurations.
• Strong communication and customer service skills.
• Ability to perform remote pre-staging and coordinate effectively across teams.
• Proficiency with Slack, Google Workspace, and Jira.

Responsibilities

• Pre-stage network equipment following SOPs and build guides.
• Update Jira tickets with QA documentation.
• Collaborate with Inventory, Support, and other departments to resolve issues.
• Support replacement (RMA) devices and returned equipment testing.

Skills

Networking Fundamentals

Customer Communication & Service

Documentation & Quality Assurance

Cross-Team Collaboration

Organization & Time Management

Attention to Detail

Education

Associate degree or equivalent in IT/Networking

CompTIA Network+

CCNA (preferred)

Tools

Slack

Google Workspace

Jira

Job description

Scale Computing INC in Austin, TX is seeking a Configuration Technician I to join the Builds team. You will pre-stage, validate, and document network equipment for customer sites, following build guides to ensure on-time, accurate deployments.

You will support replacement devices (RMA) and returned equipment testing, and coordinate across teams to resolve issues, maintaining QA documentation in Jira. This onsite role requires strong networking knowledge and clear communication.