Onsite Network Build Technician I — Pre-Staging & QA

Scale Computing, Inc.; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Scale Computing, Inc. is seeking a Configuration Technician I for our Austin, TX site. You will follow build guides to pre-stage, validate, and document network equipment for customer sites, and support replacement devices to meet shipping deadlines.

This onsite, full-time role emphasizes teamwork, adherence to SOPs, and timely communication across Inventory, Support, and other teams. Candidates should have networking fundamentals and experience with Slack, Jira, and Google Workspace.

Qualifications

• Solid understanding of networking fundamentals including IP, VLANs, DHCP, and switch configurations.
• Strong communication and customer service skills.
• Ability to perform remote pre-staging and coordinate across teams.
• Proficiency with Slack, Google Workspace, and Jira.
• Experience with pre-staging network equipment per SOPs and build guides.
• Willingness to learn new platforms and customer builds.

Responsibilities

• Follow SOPs, build guides, and platform standards.
• Perform remote and onsite pre-staging of network equipment.
• Manage multiple pre-stages simultaneously with timely completion.
• Upload documentation to Jira tickets for QA review.
• Update task statuses in Jira and related systems.
• Escalate issues through Slack and other channels.
• Maintain timely communication throughout the build process.
• Help maintain build guides and KB by updating steps.
• Perform peer QA reviews after training.
• Collaborate with Inventory, Support, and other departments.
• Complete training on new platforms and customer builds.
• Continue developing technical knowledge across platforms.
• Full-time onsite at Austin warehouse.
• Schedule: Mon–Fri, 8:00–5:00 CT; evenings/weekends possible.
• Lift up to 50 pounds with assistance.
• Sit/stand at a workstation for extended periods.
• Work with laptop and standard lab equipment.

Skills

Networking fundamentals

Customer communications

Documentation

Quality assurance

Cross-team collaboration

Time management

Attention to detail

Education

Associate degree in IT / Networking

CCNA certification

CompTIA Network+

Tools

Slack

Google Workspace

Jira

Job description

Scale Computing, Inc. is seeking a Configuration Technician I for our Austin, TX site. You will follow build guides to pre-stage, validate, and document network equipment for customer sites, and support replacement devices to meet shipping deadlines.

This onsite, full-time role emphasizes teamwork, adherence to SOPs, and timely communication across Inventory, Support, and other teams. Candidates should have networking fundamentals and experience with Slack, Jira, and Google Workspace.