Configuration Technician I

Scale Computing, Inc.; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Scale Computing, Inc. is seeking a Configuration Technician I for our Austin, TX site. You will follow build guides to pre-stage, validate, and document network equipment for customer sites, and support replacement devices to meet shipping deadlines.

This onsite, full-time role emphasizes teamwork, adherence to SOPs, and timely communication across Inventory, Support, and other teams. Candidates should have networking fundamentals and experience with Slack, Jira, and Google Workspace.

Qualifications

• Solid understanding of networking fundamentals including IP, VLANs, DHCP, and switch configurations.
• Strong communication and customer service skills.
• Ability to perform remote pre-staging and coordinate across teams.
• Proficiency with Slack, Google Workspace, and Jira.
• Experience with pre-staging network equipment per SOPs and build guides.
• Willingness to learn new platforms and customer builds.

Responsibilities

• Follow SOPs, build guides, and platform standards.
• Perform remote and onsite pre-staging of network equipment.
• Manage multiple pre-stages simultaneously with timely completion.
• Upload documentation to Jira tickets for QA review.
• Update task statuses in Jira and related systems.
• Escalate issues through Slack and other channels.
• Maintain timely communication throughout the build process.
• Help maintain build guides and KB by updating steps.
• Perform peer QA reviews after training.
• Collaborate with Inventory, Support, and other departments.
• Complete training on new platforms and customer builds.
• Continue developing technical knowledge across platforms.
• Full-time onsite at Austin warehouse.
• Schedule: Mon–Fri, 8:00–5:00 CT; evenings/weekends possible.
• Lift up to 50 pounds with assistance.
• Sit/stand at a workstation for extended periods.
• Work with laptop and standard lab equipment.

Skills

Networking fundamentals

Customer communications

Documentation

Quality assurance

Cross-team collaboration

Time management

Attention to detail

Education

Associate degree in IT / Networking

CCNA certification

CompTIA Network+

Tools

Slack

Google Workspace

Jira

Job description

Description

The Configuration Technician I is a member of the Builds team responsible for pre-staging, validating, and documenting network equipment for customer sites. This role follows established build guides and processes to ensure accurate, on-time builds. The Configuration Technician I also supports replacement (RMA) devices and returned-equipment testing to help meet shipping deadlines.

Key Responsibilities

Pre-Staging

• Follow all SOPs, build guides, and platform-specific standards.


• Perform remote and onsite pre-staging of network equipment.


• Manage multiple pre-stages simultaneously while ensuring timely completion.


• Upload required documentation to Jira tickets for QA review.


• Accurately update task statuses in Jira and other related systems.


• Escalate issues appropriately through Slack and other communication channels.


• Maintain timely communication and responsiveness throughout the build process.

Team Contribution & Development

• Help maintain accurate build guides and knowledge base articles by identifying outdated or unclear steps and suggesting improvements.


• Perform peer QA reviews on teammates' builds once trained.


• Collaborate with Inventory, Support, and other departments to resolve order and build-related issues.


• Complete training on new platforms and customer builds in a timely manner.


• Continue developing technical knowledge and work toward proficiency across additional platforms.

Schedule & Availability

• This is a full-time, onsite position based at our Austin, TX warehouse.


• The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. Evening and weekend work may occasionally be required based on business and client needs.


• Must be adaptable and able to quickly reprioritize work when urgent replacement requests or other time-sensitive needs arise.

Physical & Work Environment Requirements

• Ability to lift up to 50 pounds with assistance.


• Ability to sit or stand at a workstation for extended periods.


• Ability to work comfortably with a laptop and standard lab equipment.

Requirements

Required

• Solid understanding of networking fundamentals, including IP addressing, VLANs, DHCP, and switch configurations.


• Strong communication and customer service skills.


• Ability to perform remote pre-staging and coordinate effectively across teams.


• Proficiency with Slack, Google Workspace, and Jira.

Preferred

• Associate degree in Information Technology, Computer Networking, or a related field, or equivalent practical experience.


• CompTIA Network+, CCNA, or equivalent certification.


• Experience or exposure to multi-site rollout projects and firewall deployments.

Key Skills

• Networking Fundamentals


• Customer Communication & Service


• Documentation & Quality Assurance


• Cross-Team Collaboration


• Organization and Time Management


• Attention to Detail