Onsite Network Build Tech I – Pre-Staging & QA

Scale Computing INC; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Scale Computing INC is seeking a Configuration Technician I for our Austin, TX onsite warehouse. You will pre-stage, validate, and document network equipment for customer sites, following established build guides and processes.

You will also support RMA devices and returned-equipment testing to help meet shipping deadlines, while collaborating with multiple teams and maintaining timely communications throughout the build process.

Qualifications

• Solid networking fundamentals including IP addressing, VLANs, DHCP, and switch configurations.
• Strong communication and customer service skills.
• Ability to perform remote pre-staging and coordinate across teams.
• Proficiency with Slack, Google Workspace, and Jira.

Responsibilities

• Pre-staging of network equipment following SOPs, build guides, and standards.
• Upload required documentation to Jira tickets for QA review.
• Update task statuses in Jira and related systems.
• Escalate issues via Slack and other channels.
• Collaborate with Inventory, Support, and other departments to resolve issues.

Skills

Networking Fundamentals

Customer Communication & Service

Documentation & QA

Cross-Team Collaboration

Organization & Time Management

Attention to Detail

Education

Associate degree or equivalent

Tools

Slack

Google Workspace

Jira

Job description

Scale Computing INC is seeking a Configuration Technician I for our Austin, TX onsite warehouse. You will pre-stage, validate, and document network equipment for customer sites, following established build guides and processes.

You will also support RMA devices and returned-equipment testing to help meet shipping deadlines, while collaborating with multiple teams and maintaining timely communications throughout the build process.