Hybrid Insurance Customer Care Specialist

Piper Companies; Durham (NC); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work flexibility

Health, Vision, Dental

PTO

Paid Holidays and Sick Leave

Job summary

Piper Companies is seeking a Customer Service Associate in Durham, NC. This hybrid role requires on-site presence several days per week with flexibility for remote work.

You will support a growing insurance client, delivering exceptional customer experiences in a fast-paced call center environment. Ideal candidates are service-oriented with strong communication skills, proficient in Microsoft Office and CRM software, and capable of multitasking while maintaining accuracy and empathy in every

Qualifications

• Strong verbal communication and rapport-building skills.
• Ability to use MS Office and CRM/customer service software.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to incoming customer inquiries via phone with timely support.
• Resolve policy-related questions and service requests with accuracy.
• Document interactions in internal systems and maintain records.
• Navigate multiple applications to research information and provide solutions.
• Meet service level expectations and maintain customer satisfaction.

Skills

Verbal communication

Multitasking

De-escalation

Customer service

Education

High School Diploma or GED

Associate/Bachelor's degree preferred

Tools

Microsoft Office Suite

CRM software

Job description

Piper Companies is seeking a Customer Service Associate in Durham, NC. This hybrid role requires on-site presence several days per week with flexibility for remote work.

You will support a growing insurance client, delivering exceptional customer experiences in a fast-paced call center environment. Ideal candidates are service-oriented with strong communication skills, proficient in Microsoft Office and CRM software, and capable of multitasking while maintaining accuracy and empathy in every