Onsite Multichannel Customer Service Specialist

Miedema Asset Management; Byron Township (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Miedema Asset Management is seeking a part-time onsite Customer Service Representative to assist customers across phone, chat, email, and text. You will handle inquiries, document actions, and coordinate with multiple departments to resolve issues promptly while maintaining a high level of service.

The role requires flexibility, Saturdays, and attendance as scheduled. Training will cover the auction site, internal software, and telephone system usage.

Qualifications

• Excellent multitasking across chat, email, phone and text channels.
• Strong customer service focus with professional written and verbal skills.
• Experience with Microsoft Office applications and internet browsers.

Responsibilities

• Handle customer service center call queues and inquiries.
• Document conversations and actions taken with customers.
• Provide support across multiple channels: phone, chat, email, text.
• Assist coworkers and departments to resolve issues promptly and thoroughly.
• Educate customers to enable self-sufficiency when possible.
• Follow up on payments, pickups, registrations, and account access as needed.

Skills

Multichannel support

Customer focus

Clear communication

Complaint handling

MS Office

Web browsers

Punctuality

Team collaboration

Overtime flexibility

Saturday availability

Tools

Microsoft Office

Outlook

Chrome/IE/Firefox/Safari

Job description

Miedema Asset Management is seeking a part-time onsite Customer Service Representative to assist customers across phone, chat, email, and text. You will handle inquiries, document actions, and coordinate with multiple departments to resolve issues promptly while maintaining a high level of service.

The role requires flexibility, Saturdays, and attendance as scheduled. Training will cover the auction site, internal software, and telephone system usage.