Onsite Member Services Pro - Front Desk

Planet Fitness - Fitton Clubs; South Ogden (UT); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical Insurance

PTO

Free Black Card Membership

401(k) & Roth

FSAs (Health/Dental)

STD/LTD/Life Insurance

Job summary

Planet Fitness - Fitton Clubs is seeking a on-site Member Services Representative (Floater) to provide exceptional service to members and guests, handle inquiries, transactions, and help maintain a clean, welcoming Judgement Free Zone environment.

The role emphasizes greeting customers, guiding tours and sign-ups, processing payments, and addressing questions promptly while upholding club policies and culture. Bilingual English/Spanish is encouraged.

Qualifications

• Must be 18 years of age or older.
• Ability to work on-site (not remote).
• Commitment to cleanliness and positive member experience.
• CPR/AED certification within required timeframes.
• Tanning certification within required timeframes.
• Ability to stand/walk for long periods.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Greet members and guests with friendly, professional service.
• Assist members with tours, sign-ups, and membership questions.
• Process memberships, cancellations and payments using the club POS system.
• Keep the club clean and safe, ensuring equipment is returned and spaces are orderly.

Skills

On-site work requirement

Customer service oriented

Reliable and punctual

Professional communication

Learning cleaning practices

Education

High school diploma or equivalent

Job description

Planet Fitness - Fitton Clubs is seeking a on-site Member Services Representative (Floater) to provide exceptional service to members and guests, handle inquiries, transactions, and help maintain a clean, welcoming Judgement Free Zone environment.

The role emphasizes greeting customers, guiding tours and sign-ups, processing payments, and addressing questions promptly while upholding club policies and culture. Bilingual English/Spanish is encouraged.