Member Services Pro — Front Desk & Guest Experience

TG3 Enterprises, Inc.; Utah; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Free Black Card Membership

401(K) Plans

FSA

Job summary

Planet Fitness is seeking a motivated Member Services Representative (Floater) to deliver exceptional customer service to members and guests in a clean, friendly environment. The role supports tours, sign-ups, billing inquiries, and club operations on site, with an emphasis on a welcoming, judgment-free experience.

Responsibilities include greeting members, handling inquiries, processing memberships, and maintaining club cleanliness.

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using club's POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members' questions and concerns and inform Assistant Manager or General Manager if any issues arise.
• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area.
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Skills

Customer service

Professionalism

Reliability

Punctuality

Communication

Onsite work

CPR/AED certification

Tanning certification

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a motivated Member Services Representative (Floater) to deliver exceptional customer service to members and guests in a clean, friendly environment. The role supports tours, sign-ups, billing inquiries, and club operations on site, with an emphasis on a welcoming, judgment-free experience.

Responsibilities include greeting members, handling inquiries, processing memberships, and maintaining club cleanliness.