Onsite Medical Device Support Specialist

Abbott; Plano (TX); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Flexible Spending Accounts

Supplemental Life Insurance

Short Term Disability

Long Term Disability

Critical Illness, Hospital coverage, &

MetLife Legal & ID Fraud & Pet

401(k)

Job summary

Abbott in Plano, TX is seeking a Patient Support/Customer Service specialist for 6 months on an onsite basis. The role focuses on remote technical support for Abbott Neuromodulation products, helping healthcare professionals, patients, and field reps with device troubleshooting, connectivity, and usage guidance.

The ideal candidate has strong communication skills and a solid technical background, and may have call center experience or healthcare familiarity.

Qualifications

• 5 years of experience in technical support, medical support, call center ops, or customer service roles requiring troubleshooting or device handling.
• Experience in healthcare facilities, clinics, labs, or medical device support teams is beneficial.
• Experience with patients, healthcare providers, or medical staff is a plus, esp. device setup or guidance.

Responsibilities

• Provide strong customer service support to patients, clinicians, and technical users in a high-volume environment.
• Operate in call center or remote support settings with clear communication and precise documentation.
• Work with neuromodulation devices, clinical equipment, or related healthcare technology.
• Interpret technical instructions, guides, diagrams, specifications, and clinical-use protocols.

Skills

Call center experience

Customer service

Technical aptitude

Healthcare familiarity

Education

Bachelor’s degree in science

High school diploma or equivalent

Job description

Abbott in Plano, TX is seeking a Patient Support/Customer Service specialist for 6 months on an onsite basis. The role focuses on remote technical support for Abbott Neuromodulation products, helping healthcare professionals, patients, and field reps with device troubleshooting, connectivity, and usage guidance.

The ideal candidate has strong communication skills and a solid technical background, and may have call center experience or healthcare familiarity.