Healthcare Customer Support Specialist

Abbott; Temecula (CA); On-site; USD 23,000 - 45,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

Tuition reimbursement

Educational benefits

Competitive retirement plan

Job summary

Abbott is seeking a Customer Service Specialist in Temecula to serve as the first point of contact for customers, handling order entry, sales rep support, and data entry. You will assist a Senior Specialist with more complex tasks and contribute to efficient, accurate administrative processes.

The role requires strong communication, attention to detail, and proficiency with MS Office and ERP/CRM systems. Join a team focused on patient care and healthcare solutions.

Qualifications

• High School Diploma or GED or equivalent experience.
• 2-4 years of customer-facing, internal/external service experience.
• 2+ years in an office environment with data and order entry.
• Ability to adapt to changing priorities while handling confidential matters.
• Clear written and verbal communication; strong attention to detail.

Responsibilities

• Handle a high level of inbound and outbound calls, emails, faxes, and other communications with customers.
• Manage full purchase order intake with internal and external customers via fax, email, or phone.
• Respond to customer inquiries on order placement, status, pricing, returns, and account details.
• Process returns, credits, and investigate order issues to resolve discrepancies.
• Coordinate with sales, accounting and shipping as the main customer contact point.
• Support ERP/CRM data entry and generate semi-routine reports as needed.

Skills

Excellent communication

Attention to detail

Strong organizational skills

ERP/CRM proficiency

MS Office suite

Education

High School Diploma / GED

BA/BS preferable but not required

Tools

ERP/CRM systems

Microsoft Word

Microsoft Excel

PowerPoint & Outlook

Job description

Abbott is seeking a Customer Service Specialist in Temecula to serve as the first point of contact for customers, handling order entry, sales rep support, and data entry. You will assist a Senior Specialist with more complex tasks and contribute to efficient, accurate administrative processes.

The role requires strong communication, attention to detail, and proficiency with MS Office and ERP/CRM systems. Join a team focused on patient care and healthcare solutions.