Onsite Manufacturing Support Specialist – Troubleshooting

ManpowerGroup; Elkhart (IN); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

ManpowerGroup is seeking a hands-on Customer Solutions Specialist in Indiana to troubleshoot product issues, assist customers, and collaborate with internal teams to resolve technical concerns. The role requires prior technical support experience in a manufacturing environment supporting physical products and is onsite Monday–Friday, with a temp-to-hire path and competitive hourly pay.

You will document cases in the CRM, escalate complex issues to engineering, and ensure follow-up until full

Qualifications

• 2 years of customer support experience in a manufacturing environment.
• Experience troubleshooting physical products (not software-only).
• Experience handling customer support via phone and email.
• Experience using a CRM system (Salesforce or similar).
• Ability to work onsite Monday–Friday (not remote).

Responsabilités

• Troubleshoot product issues with customers over the phone and email.
• Walk customers through step-by-step solutions.
• Process warranty claims, RMAs, and replacements.
• Document all cases clearly in CRM.
• Escalate complex issues to Engineering or Product teams.
• Follow up to ensure full resolution.

Connaissances

Manufacturing environment experience

Troubleshooting physical products

Phone and email support

Onsite work ability

Customer communications

Outils

Salesforce

Description du poste

ManpowerGroup is seeking a hands-on Customer Solutions Specialist in Indiana to troubleshoot product issues, assist customers, and collaborate with internal teams to resolve technical concerns. The role requires prior technical support experience in a manufacturing environment supporting physical products and is onsite Monday–Friday, with a temp-to-hire path and competitive hourly pay.

You will document cases in the CRM, escalate complex issues to engineering, and ensure follow-up until full