Onsite Manufacturing Product Support Specialist

Manpower, Inc.; Elkhart (IN); On-site; USD 25,000 - 36,000; Part time

Job summary

Manpower, Inc. is seeking a Customer Solutions Specialist in Indiana with hands-on experience supporting manufactured products. The role focuses on troubleshooting product issues, assisting customers, and collaborating with internal teams to resolve technical concerns.

This is not an entry-level role and requires prior manufacturing environment experience. You will work onsite Monday through Friday, 8:00 AM to 4:30 PM, in a temp-to-hire arrangement, with pay at $22.00 per hour.

Qualifications

• 2 years of customer support experience in a manufacturing environment.
• Experience troubleshooting physical products (not software-only support).
• Experience handling customer support via phone and email.
• Experience using a CRM system (Salesforce or similar).
• Ability to work onsite Monday-Friday (not remote).

Responsibilities

• Troubleshoot product issues with customers over the phone and email
• Walk customers through step-by-step solutions
• Process warranty claims, RMAs, and replacements
• Document all cases clearly in CRM
• Escalate complex issues to Engineering or Product teams
• Follow up to ensure full resolution

Skills

Troubleshooting

Communication

Calm under pressure

Attention to detail

Reliability

Tools

CRM (Salesforce or similar)

Job description

Manpower, Inc. is seeking a Customer Solutions Specialist in Indiana with hands-on experience supporting manufactured products. The role focuses on troubleshooting product issues, assisting customers, and collaborating with internal teams to resolve technical concerns.

This is not an entry-level role and requires prior manufacturing environment experience. You will work onsite Monday through Friday, 8:00 AM to 4:30 PM, in a temp-to-hire arrangement, with pay at $22.00 per hour.