Onsite Manufacturing: Customer Success & Estimating

Creative Financial Staffing, LLC; Walker (MI); On-site; USD 50,000 - 75,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Customer Service Representative for an onsite role in Grand Rapids. The position blends customer support, account coordination, and estimating to support quotes from initiation through order fulfillment.

You will work closely with sales, production, and operations teams to manage customer inquiries, maintain CRM records, and ensure timely delivery. This is a growth‑oriented role in a manufacturing environment with cross‑functional exposure and room

Qualifications

• Previous customer service experience in manufacturing/industrial/B2B
• Experience with estimating, quoting, inside sales, account management, or order processing
• Strong written and verbal communication skills
• Comfortable interacting with customers via phone and email
• Experience utilizing CRM and Microsoft Office applications
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Prepare and manage customer quotes and estimates
• Coordinate customer projects from approval through completion
• Serve as the primary point of contact between customers and internal departments
• Respond to customer inquiries regarding products, pricing, orders, and delivery status
• Manage customer accounts and maintain accurate records in CRM/ERP systems
• Coordinate order fulfillment with production, planning, and logistics teams
• Resolve customer concerns and ensure a high level of customer satisfaction
• Track project timelines and communicate updates internally and externally
• Support repeat business opportunities through strong relationship management

Skills

Customer service

Communication

Organizational skills

Multitasking

Tools

CRM software

Microsoft Office

Job description

Creative Financial Staffing, LLC is seeking a Customer Service Representative for an onsite role in Grand Rapids. The position blends customer support, account coordination, and estimating to support quotes from initiation through order fulfillment.

You will work closely with sales, production, and operations teams to manage customer inquiries, maintain CRM records, and ensure timely delivery. This is a growth‑oriented role in a manufacturing environment with cross‑functional exposure and room