Customer Service Representative

Creative Financial Staffing, LLC; Walker (MI); In loco; USD 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

Creative Financial Staffing, LLC is seeking a Customer Service Representative for an onsite role in Grand Rapids. The position blends customer support, account coordination, and estimating to support quotes from initiation through order fulfillment.

You will work closely with sales, production, and operations teams to manage customer inquiries, maintain CRM records, and ensure timely delivery. This is a growth‑oriented role in a manufacturing environment with cross‑functional exposure and room

Competenze

• Previous customer service experience in manufacturing/industrial/B2B
• Experience with estimating, quoting, inside sales, account management, or order processing
• Strong written and verbal communication skills
• Comfortable interacting with customers via phone and email
• Experience utilizing CRM and Microsoft Office applications
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Mansioni

• Prepare and manage customer quotes and estimates
• Coordinate customer projects from approval through completion
• Serve as the primary point of contact between customers and internal departments
• Respond to customer inquiries regarding products, pricing, orders, and delivery status
• Manage customer accounts and maintain accurate records in CRM/ERP systems
• Coordinate order fulfillment with production, planning, and logistics teams
• Resolve customer concerns and ensure a high level of customer satisfaction
• Track project timelines and communicate updates internally and externally
• Support repeat business opportunities through strong relationship management

Conoscenze

Customer service

Communication

Organizational skills

Multitasking

Strumenti

CRM software

Microsoft Office

Descrizione del lavoro

Position: Customer Service Representative
Location: Onsite in Grand Rapids
Salary: 50,000-75,000

Our client is a well-established and growing manufacturing company. They are seeking a Customer Service Representative to join their team. This role combines customer support, account coordination, and estimating responsibilities, making it an excellent opportunity for someone who enjoys working directly with customers while supporting projects from quote through production.

This position offers strong long-term growth potential, a team-oriented culture, and the opportunity to work closely with sales, production, and operations teams.

Key Responsibilities for Customer Service Representative

• Prepare and manage customer quotes and estimates
• Coordinate customer projects from approval through completion
• Serve as the primary point of contact between customers and internal departments
• Respond to customer inquiries regarding products, pricing, orders, and delivery status
• Manage customer accounts and maintain accurate records in CRM/ERP systems
• Coordinate order fulfillment with production, planning, and logistics teams
• Resolve customer concerns and ensure a high level of customer satisfaction
• Track project timelines and communicate updates internally and externally
• Support repeat business opportunities through strong relationship management

Qualifications for Customer Service Representative

• Previous customer service experience within a manufacturing, industrial, or business-to-business environment
• Experience with estimating, quoting, inside sales, account management, or order processing
• Strong written and verbal communication skills
• Comfortable interacting with customers via phone and email
• Experience utilizing CRM and Microsoft Office applications
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

#LI-MS4 #ZRCFS #INNOV2026 Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative

EB-1654449065