Onsite Manager: Client Growth & Operations

Adecco Group; Bennett (CO); On-site; USD 65,000 - 108,000; Full time

Job summary

Adecco Group in the United States is seeking an Onsite Manager who serves as the primary client contact and escalation point, aligning with the client’s objectives and building a collaborative partnership. This role drives the strategic, long-term evolution of client programs and oversees daily recruitment and fulfillment activities to meet KPIs.

You will lead client relationships, coordinate with HR and Operations, and ensure high retention, strong fill rates, and excellent NPS scores while

Qualifications

• High school diploma or equivalent.
• 5+ years of relevant work experience.
• Managerial/supervisory experience in the service provider industry.

Responsibilities

• Create and develop effective working relationships with key client contacts to foster business growth and understand each client's unique needs.
• Achieve and maintain high levels of client satisfaction – exhibited through client surveys and business reviews.
• Establishes and maintains a network of industry contacts through participation in professional/trade associations and other professional networking organizations.
• Prepare and present a monthly/quarterly business/performance review to the vertical Director and/or VP [QBR & QPR].
• Adopt and demonstrate the Group’s and client’s core values in the delivery of client-centric service.
• Responsible for retention of individual clients while maximizing fill rate, time to fill, and ensuring high NPS scores.
• Serve as a Brand Ambassador and participate in Thought Leadership activities that build Adecco’s reputation as the most admired workforce solutions partner.
• Ability to price and sell services (conversions, temporary and perm placement business).
• Builds and maintains knowledge of target industries, clients, roles, market share, and competition by communicating our value proposition.
• Continuously strive for innovation through enhanced processes, policies, and procedures – while meeting established KPIs and SLAs.
• Establish a plan to grow and retain existing accounts and newly developed clients.
• Compose reporting and interpret data and trends.
• Maintain general knowledge of the Adecco Group's service portfolio and be able to price and sell services (conversions, temporary and perm placement business).
• Obtain a clear understanding of the client’s business, staffing needs, culture, and program expectations.
• Serve as an escalation point for Client, Procurement, Operations, and HR Managers to discuss issues or requests involving the client program and associates.
• Ensure all agreed-upon client requirements (both operational and contractual) are completed and in line with agreed SLA targets.
• Ensure proper credit references are obtained, and client credit limits are established according to guidelines.
• Gain a complete understanding of the TOM and utilize it as a resource to strengthen the Adecco/client relationship.
• Partners with clients to define strategic objectives and hiring needs.

Skills

Client relationships

Recruitment team leadership

KPIs & SLAs

MS Office

Communication skills

Organizational skills

Recruiting compliance knowledge

Education

High school diploma

Job description

Adecco Group in the United States is seeking an Onsite Manager who serves as the primary client contact and escalation point, aligning with the client’s objectives and building a collaborative partnership. This role drives the strategic, long-term evolution of client programs and oversees daily recruitment and fulfillment activities to meet KPIs.

You will lead client relationships, coordinate with HR and Operations, and ensure high retention, strong fill rates, and excellent NPS scores while