Mainframe Incident Operator - Onsite, 24/7 Shifts

EITACIES Inc.; Pontiac (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Tuition assistance

Job summary

EITACIES Inc. is seeking a Level 1 Incident Manager to respond to critical IT incidents across our technology stack onsite in Pontiac, MI. You will quickly create, triage, escalate and track events while coordinating with IT staff, customers and vendors.

The role requires strong communication, the ability to monitor systems, and hands-on handling of incidents. Occasional holiday and shift work may be required; on-site presence is mandatory.

Qualifications

• Strong communication with customers and vendors.
• Ability to triage and escalate incidents.
• On-site presence required.

Responsibilities

• Respond to critical IT incidents and events onsite.
• Create, triage, escalate and track incidents to resolution.
• Monitor system status and support mainframe-related tasks as needed.

Skills

Excellent communication

Incident management

Job description

EITACIES Inc. is seeking a Level 1 Incident Manager to respond to critical IT incidents across our technology stack onsite in Pontiac, MI. You will quickly create, triage, escalate and track events while coordinating with IT staff, customers and vendors.

The role requires strong communication, the ability to monitor systems, and hands-on handling of incidents. Occasional holiday and shift work may be required; on-site presence is mandatory.