Onsite Logistics Customer Service Coordinator

CRST The Transportation Solution, Inc.; Aurora (CO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription drug coverage

Telemedicine services

Life insurance

Disability insurance

Retirement savings with company match

Paid time off

Holidays

Parental leave

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Customer Service Coordinator to support Whirlpool customers from our Aurora, CO office.

You will manage inquiries, resolve issues, and ensure escalations are addressed within SLAs, coordinating with Whirlpool and CRST teams. You’ll handle scheduling, rescheduling, order updates, and follow-up calls while maintaining strong communication and a focus on customer satisfaction.

Qualifications

• High school diploma or GED is required.
• Proven experience in logistics customer service (transportation, distribution, or related industry).
• Strong communication skills, verbal and written.

Responsibilities

• Answer inbound calls from Whirlpool customers and provide timely information and support.
• Call customers to provide time windows for upcoming services and complete follow‑up calls.
• Receive warm leads and process product sales quickly and accurately.
• Record, track, and elevate issues to Whirlpool and CRST managers when necessary.
• Manage service orders, upload documentation, and update Whirlpool’s systems with accurate information.
• Track installer escalations and provide updates to supervisors and managers.
• Perform daily tasks including inventory scans, service order updates, and paperwork completion.
• Answer and resolve Whirlpool escalations within SLA timelines.
• Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication and resolution

Skills

Logistics customer service

Verbal and written communication

Data entry and CRM systems

Education

High school diploma or GED

Tools

Customer management systems

Job description

CRST The Transportation Solution, Inc. is seeking a Customer Service Coordinator to support Whirlpool customers from our Aurora, CO office.

You will manage inquiries, resolve issues, and ensure escalations are addressed within SLAs, coordinating with Whirlpool and CRST teams. You’ll handle scheduling, rescheduling, order updates, and follow-up calls while maintaining strong communication and a focus on customer satisfaction.