Customer Service Coordinator

CRST The Transportation Solution, Inc; Georgia; On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical, dental, vision

Telemedicine

Retirement match

Paid time off

Holidays

Parental leave

Voluntary benefits

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is hiring a Customer Service Coordinator in McDonough, GA to support Whirlpool, handling inquiries, scheduling, and order updates. You’ll ensure escalations are addressed within SLAs and coordinate across Whirlpool, installers, and CRST teams.

The ideal candidate will have strong communication skills, logistics customer service experience, and the ability to manage multiple tasks while providing accurate information to customers and internal stakeholders.

Qualifications

• Strong verbal and written communication skills are required.
• Experience in logistics customer service (transportation/ distribution) is preferred.
• Ability to enter data accurately and use customer-management systems.

Responsibilities

• Answer inbound calls from Whirlpool customers and provide timely information and support.
• Call customers to provide time windows for upcoming services and complete follow-up calls.
• Receive warm leads and process product sales quickly and accurately.
• Record, track, and escalate issues to Whirlpool and CRST managers when necessary.
• Manage service orders, upload documentation, and update Whirlpool’s systems with accurate information.
• Track installer escalations and provide updates to supervisors and managers.
• Perform daily tasks including inventory scans, service order updates, and paperwork completion.
• Answer and resolve Whirlpool escalations within SLA timelines.
• Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication and resolution.

Skills

Communication skills

Customer service

Logistics experience

Education

High school diploma or GED

Job description

Location: McDonough, GA 30253, 195 King Mill Rd, Whirlpool

Ready to Deliver Exceptional Service?

Join CRST as a Customer Service Coordinator supporting Whirlpool, one of the world’s leading home appliance brands. If you’re a strong communicator with a background in logistics customer service — and thrive on problem‑solving and building positive relationships — we want to hear from you.

How You’ll Work

• Location: Onsite – 195 King Mill Rd McDonough, GA 30253
• Schedule: Monday-Friday (8:00 AM-5:00 PM)
• Compensation: $17.00-$19.00 per hour, based on experience (final offer subject to factors)
• Benefits: Medical, dental, vision, prescription drug, telemedicine, life and disability, retirement match, paid time off, holidays, parental leave, voluntary benefits and employee discounts
• Additional Compensation: May include overtime or discretionary incentives, as applicable

About the Role

As a Customer Service Coordinator, you’ll be the first point of contact for Whirlpool customers and installers—managing inquiries, resolving issues, and ensuring escalations are addressed within strict service‑level agreements (SLAs). You will handle scheduling, rescheduling, order updates, installer escalations, and follow‑up calls while maintaining strong communication across customers, Whirlpool, and CRST’s internal teams. You will also track performance, resolve problems, and help deliver on CRST’s promise of safe, reliable, and responsive service.

What You’ll Do

• Answer inbound calls from Whirlpool customers and provide timely information and support
• Call customers to provide time windows for upcoming services and complete follow‑up calls, including 5‑Star Survey reminders
• Receive warm leads and process product sales quickly and accurately
• Record, track, and escalate issues to Whirlpool and CRST managers when necessary
• Manage service orders, upload documentation, and update Whirlpool’s systems with accurate information
• Track installer escalations and provide updates to supervisors and managers
• Perform daily tasks including inventory scans, service order updates, and paperwork completion
• Answer and resolve Whirlpool escalations within SLA timelines
• Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication and resolution

What Great Looks Like

• Calm under pressure and able to manage multiple Whirlpool customer needs at once
• Clear, empathetic communicator who listens and responds effectively
• Detail‑oriented with strong follow‑through on documentation and service updates
• Positive, team‑first attitude with a focus on solutions
• Driven to meet Whirlpool’s service‑level expectations and customer satisfaction goals

Qualifications

Required

• High school diploma or GED
• Proven experience in logistics customer service (transportation, distribution, or related industry)
• Strong verbal and written communication skills
• Proficiency in data entry and customer management systems

Preferred

• Experience supporting a large national client (e.g., Whirlpool or similar) in logistics or service coordination
• Skill in handling escalations and conflict resolution in high‑pressure environments

Why CRST?

For 70 years, CRST has delivered promises and driven success through resilience, dedication, and talent. Partnering with Fortune 500 companies like Whirlpool, we set the standard in safety, service excellence, and customer satisfaction. At CRST, you’ll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

The CRST Core Values

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO Statement

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

Let’s Build Something Great

Apply today and join a team that supports Whirlpool customers with excellence. Your opportunity to deliver exceptional service starts here.