Onsite Logistics Customer Service Coordinator

CRST The Transportation Solution, Inc; Hayward (CA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Paid time off and holidays

Retirement savings with company match

Job summary

CRST The Transportation Solution, Inc is seeking a Customer Service Coordinator in Hayward, CA, to manage customer inquiries for Whirlpool. This role requires strong communication skills and logistics customer service experience, managing escalations and ensuring SLAs are met.

The position offers compensation between $18.00 and $20.00 per hour, along with a comprehensive benefits package including medical and retirement plans.

Qualifications

• Proven experience in logistics customer service (transportation, distribution, or related industry).
• Strong communication skills, verbal and written.
• Detail-oriented with strong follow-through on documentation and service updates.

Responsibilities

• Answer inbound calls from Whirlpool customers and provide timely information and support.
• Manage service orders, upload documentation, and update Whirlpool’s systems with accurate information.
• Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication and resolution.

Skills

Strong communication skills

Proficiency in data entry and customer management systems

Calm under pressure

Education

High school diploma or GED

Job description

CRST The Transportation Solution, Inc is seeking a Customer Service Coordinator in Hayward, CA, to manage customer inquiries for Whirlpool. This role requires strong communication skills and logistics customer service experience, managing escalations and ensuring SLAs are met.

The position offers compensation between $18.00 and $20.00 per hour, along with a comprehensive benefits package including medical and retirement plans.