Onsite Logistics Coordinator — Customer-Focused

Expeditors; Brisbane (CA); On-site; USD 72,000 - 76,000; Full time

Benefits offered by this job

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Dug

Life and Long-Term DisabilityInsurance

401(k) Retirement Savings Plan (US 1)

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors is seeking a Logistics Coordinator to join the Onsite Team at the customer's site in Palo Alto, CA. This full-time role supports high-tech clients and ensures efficient, timely movement of goods worldwide through strong customer service and proactive problem solving.

Ideal candidates have a bachelor’s degree or equivalent, 1–2 years in logistics or high-volume customer service, fluent English, and excellent communication and organizational skills.

Qualifications

• Bachelor's degree or equivalent working experience.
• 1–2 years of experience in logistics and/or high volume customer service roles.
• Fluent in English; excellent written and oral communication skills.
• Strong organizational, communication and problem-solving skills.
• Self-starter with the ability to triage and prioritize tasks in a fast-paced environment.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Strong knowledge of Microsoft Office, Google Workspace.

Responsibilities

• Enhance customer relationships by identifying areas for improvement in the overall customer experience.
• Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers.
• Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems.
• Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA.
• Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client.
• Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and elevate as necessary.
• Maintain knowledge of customer and company policies on all aspects of product movement.
• Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs.
• Identify and articulate process improvement ideas to support operations and projects.
• Create documented process for customers when requested - SOP/SWI creation.
• Support the implementation of company’s culture within the team.
• Work towards individual and department Key Performance Indicators (KPIs).
• Stay up to date with the best practices and techniques in supply chain and proactively apply new knowledge to improve processes.
• Work with Wing planners and project managers to agree delivery schedules and create plans to support on time delivery.
• Work with clients to understand Dangerous Goods (DG) requirements and gather necessary documentation.
• Collaborate with the different vendors and partner teams to collect Asbestos letters.
• Other duties as assigned

Skills

English fluency

Organizational skills

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Expeditors is seeking a Logistics Coordinator to join the Onsite Team at the customer's site in Palo Alto, CA. This full-time role supports high-tech clients and ensures efficient, timely movement of goods worldwide through strong customer service and proactive problem solving.

Ideal candidates have a bachelor’s degree or equivalent, 1–2 years in logistics or high-volume customer service, fluent English, and excellent communication and organizational skills.