Onsite Logistics Coordinator for High-Tech Clients

Expeditors; California; On-site; USD 72,000 - 76,000; Full time

Benefits offered by this job

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Dug

Life and Long-Term Disability

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors is seeking an Onsite Logistics Coordinator for a client site in Palo Alto, CA. The role supports efficient, compliant movement of goods, requiring proactive problem-solving and strong communication with cross-functional teams.

The ideal candidate has 1-2 years in logistics or high-volume customer service, fluency in English, and solid skills in Microsoft Office and Google Workspace. The position offers a comprehensive benefits package and a salary range of $72,000 to $76,000 annually.

Qualifications

• Bachelor's degree or equivalent working experience.
• 1-2 years of experience in logistics and/or high volume customer service roles.
• Fluent in English; excellent written and oral communication skills.
• Excellent customer service skills.
• Strong organizational, communication and problem-solving skills.
• Self-starter with the ability to triage and prioritize tasks in a fast-paced environment.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Positive, can-do attitude.
• Strong knowledge of Microsoft Office, Google Workspace.

Responsibilities

• Enhance customer relationships by identifying areas for improvement in the overall customer experience
• Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
• Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems
• Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA
• Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
• Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalat as necessary
• Maintain knowledge of customer and company policies on all aspects of product movement
• Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs
• Identify and articulate process improvement ideas to support operations and projects
• Create documented process for customers when requested - SOP/SWI creation
• Support the implementation of company’s culture within the team
• Work towards individual and department KPIs
• Stay up to date with the best practices and techniques in supply chain and proactively apply new knowledge to improve processes
• Work with Wing planners and project managers to agree delivery schedules and create plans to support on time delivery
• Work with clients to understand Dangerous Goods (DG) requirements and gather necessary documentation
• Collaborate with the different vendors and partner teams to collect Asbestos letters
• Other duties as assigned

Skills

Fluent English

Excellent communication

Customer service

Organizational skills

Problem-solving

Self-starter

Analytical mindset

Positive attitude

Microsoft Office

Google Workspace

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Expeditors is seeking an Onsite Logistics Coordinator for a client site in Palo Alto, CA. The role supports efficient, compliant movement of goods, requiring proactive problem-solving and strong communication with cross-functional teams.

The ideal candidate has 1-2 years in logistics or high-volume customer service, fluency in English, and solid skills in Microsoft Office and Google Workspace. The position offers a comprehensive benefits package and a salary range of $72,000 to $76,000 annually.