Logistics & Customer Service Specialist

Insight Global; Milpitas (CA); Presencial; USD 55.000 - 70.000; Jornada completa

Descripción de la vacante

Expeditors is seeking a Logistics Coordinator / Customer Service Representative in Milpitas to support the distribution team. You will manage customer orders, coordinate inbound/outbound shipments, and serve as the main point of contact among customers, warehouse staff, and carriers.

The role requires strong communication, attention to detail, and the ability to juggle multiple priorities in a fast-paced environment.

Formación

• 1+ year of experience in customer service, logistics, transportation, warehousing, order management, or supply chain.
• Strong written and verbal communication skills with a customer-focused approach
• Strong attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment

Responsabilidades

• Serve as the primary day-to-day contact for assigned distribution customers
• Process customer orders and maintain accurate work orders, shipment records, and supporting documentation
• Coordinate inbound receipts, outbound shipments, returns, and special projects
• Communicate order status, shipment updates, inventory concerns, delays, and operational exceptions
• Partner with warehouse, transportation, inventory, and internal teams to resolve customer requests
• Review inventory availability and investigate discrepancies across warehouse and customer systems
• Coordinate pickup and delivery requirements with carriers and transportation providers
• Maintain customer trackers, exception logs, SOPs, reports, and shipment documentation
• Support urgent shipping requests, special handling requirements, and time-sensitive deliveries
• Escalate service failures, inventory discrepancies, and transportation issues when needed

Conocimientos

Customer service

Communication

Attention to detail

Time management

Herramientas

WMS

ERP

Inventory system

Customer portal

Descripción del empleo

Expeditors is seeking a Logistics Coordinator / Customer Service Representative in Milpitas to support the distribution team. You will manage customer orders, coordinate inbound/outbound shipments, and serve as the main point of contact among customers, warehouse staff, and carriers.

The role requires strong communication, attention to detail, and the ability to juggle multiple priorities in a fast-paced environment.