Onsite Level 2 IT Support Technician - Windows & Deskside

Compucom Staffing; Woburn (MA); On-site; USD 32,029 - 42,705; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid holidays

Paid time off

Parental leave

Job summary

CompucomStaffing in the United States is seeking a Level 2 Support Technician to join our client's onsite team in Woburn, MA. The role focuses on end-user hardware/software support and deskside service for a long-term contract.

The ideal candidate has experience with Windows 10/11 and ticketing systems (ServiceNow), excellent communication, and a willingness to work OT on the day shift. Prior manufacturing or supply chain exposure is a plus.

Qualifications

• Must be able to lift up to 25 lbs. solo and 50 lbs. with a partner.
• May be required to walk / sit / stand / crawl / kneel for extended periods.
• Previous manufacturing experience is preferred but not required.
• Excellent communication skills.
• Passionate about helping others with technology and going above and beyond for end-users.

Responsibilities

• Deliver a deskside service to the client for support on laptop / desktop related hardware / software break fix incidents
• Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software, for internal users at the site
• Provide support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements
• Provide support for the PC grade UPS (Uninterruptable Power Supply)
• Provide "Smart Hands" support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team
• Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration
• Participate in meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory and risk assessment, and disaster recovery related activities at the site
• Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams
• Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client

Skills

Windows 10/11

Ticketing system (ServiceNow)

End-user support

Communication skills

Interpersonal skills

Manufacturing experience

Tools

ServiceNow

Job description

CompucomStaffing in the United States is seeking a Level 2 Support Technician to join our client's onsite team in Woburn, MA. The role focuses on end-user hardware/software support and deskside service for a long-term contract.

The ideal candidate has experience with Windows 10/11 and ticketing systems (ServiceNow), excellent communication, and a willingness to work OT on the day shift. Prior manufacturing or supply chain exposure is a plus.