IT Support & Systems Reliability Specialist

Procom; Woburn (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Procom in Woburn, MA seeks an IT Technical Support Analyst II to deliver high-quality technical assistance to customers via phone, remote tools, or in person. The role focuses on maintaining computer systems’ availability and security, training users, and supporting manufacturing tech fleets to meet daily and long-term needs.

Responsibilities include high-level troubleshooting, vendor coordination for equipment, and continuous process improvements.

Qualifications

• Associate’s Degree or equivalent required or 3–5 years related experience.
• Recommended: ITIL Foundations Course/Certification
• Recommended: Microsoft Technology Associate (MTA) certification

Responsibilities

• Provide high-quality technical support via phone, remote, or in person to ensure customer satisfaction.
• Maintain network availability and security and assist with server/hypervisor management.
• Troubleshoot complex issues escalated from lower levels and provide guidance to the team.

Skills

ServiceDesk operations

Windows OS

Server & Hypervisors

MS Office

Networking basics

Education

Associate’s Degree or equivalent

Tools

VEEAM

Anti-Virus software

Job description

Procom in Woburn, MA seeks an IT Technical Support Analyst II to deliver high-quality technical assistance to customers via phone, remote tools, or in person. The role focuses on maintaining computer systems’ availability and security, training users, and supporting manufacturing tech fleets to meet daily and long-term needs.

Responsibilities include high-level troubleshooting, vendor coordination for equipment, and continuous process improvements.