Onsite Level 2 Desktop Support Technician – Growth

Creative Solutions Services, LLC; Bloomfield (CT); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Parental leave

401(k)

FSA/HSA pre-tax

Job summary

CompucomStaffing seeks a Level 2 Desktop Support Technician to join our client's team onsite in Bloomfield, CT. The role covers IMAC, end-user support, and hardware/software troubleshooting across Windows and Mac environments.

Responsibilities include staging systems, imaging, and training junior staff while adhering to asset management policies. This position offers a W2 arrangement with comprehensive benefits and alignment to local standards.

Qualifications

• 3–5+ years of desk side support experience
• A+, MCP, MSCE or equivalent certification desired
• Good knowledge of Mac device support preferred
• Strong working knowledge of MS Office and basic business applications
• Strong understanding of MS Windows operating systems
• Strong communication skills
• Strong analytic/troubleshooting skills
• Strong customer support skills

Responsibilities

• Provide IMAC, break-fix and end user support
• Stage, build, and image systems with standard client image
• Complete special projects as requested
• Provide technical training to junior staff
• Troubleshoot end-user hardware and software incidents
• Follow Asset Management policy and procedures
• Complete monthly cycle counts

Skills

A+ certification

MCP

MSCE

Mac support

MS Office

Windows OS

Communication

Troubleshooting

Customer support

Tools

Imaging software

MS Office

Job description

CompucomStaffing seeks a Level 2 Desktop Support Technician to join our client's team onsite in Bloomfield, CT. The role covers IMAC, end-user support, and hardware/software troubleshooting across Windows and Mac environments.

Responsibilities include staging systems, imaging, and training junior staff while adhering to asset management policies. This position offers a W2 arrangement with comprehensive benefits and alignment to local standards.