Onsite Level 2 Desktop Support Technician

eXcell; Laconia (NH); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

401(k)

Paid holidays

Paid time off

Parental leave

Job summary

CompucomStaffing is seeking a Level 2 Desktop Technician to join a client onsite in Laconia, NH, and provide end-user support for desktops, laptops, printers, scanners, and mobile devices. You will be the primary local technical resource ensuring device readiness and user productivity.

Responsibilities include imaging and deployment, hardware upgrades, asset tracking, and supporting Microsoft 365, with ITSM ticketing via ServiceNow and strict adherence to SLAs in a fast-paced setting.

Qualifications

• 3+ years of experience providing desktop, deskside, field, or end-user technical support.
• Strong working knowledge of Windows 10 and Windows 11 operating systems.
• Experience supporting Microsoft Office and Microsoft 365 applications.
• Proficiency with ServiceNow or similar IT service management (ITSM) and ticketing platforms.
• Understanding of TCP/IP networking fundamentals and basic network troubleshooting.
• Experience supporting printers, scanners, peripheral devices, and mobile technologies.
• Strong problem-solving, troubleshooting, and analytical skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced manufacturing or production environment.

Responsibilities

• Onsite deskside support for hardware, software, and connectivity issues affecting desktops, laptops, workstations, and mobile devices.
• Troubleshoot and resolve Windows OS, application, and peripheral device issues.
• Deliver Microsoft 365 and business productivity application support.
• Assist end users with account access, device setup, and day-to-day technical support needs.
• Provide VIP and executive-level technical support as required.
• Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
• Perform hardware upgrades, repairs, and warranty coordination activities.
• Maintain asset inventory records and tracking documentation.
• Support device patching, compliance, and security requirements.
• Support printers, label printers, handheld scanners, RF devices, and other workplace technology.
• Troubleshoot site-specific technologies and OT systems as directed.
• Set up, maintain, and support conference rooms, AV equipment, and collaboration technologies.
• Provide onsite "smart hands" support for infrastructure and network teams.
• Coordinate with remote engineering and support teams during maintenance and projects.
• Manage incidents, service requests, and work orders through ticketing systems.
• Meet SLAs and maintain ticket documentation.
• Communicate effectively with end users and cross-functional teams.
• Identify recurring issues and suggest process improvements.
• Ensure compliance with security, safety, and policies.

Skills

Customer service

Communication

Multitasking

Tools

ServiceNow

Microsoft 365

Job description

CompucomStaffing is seeking a Level 2 Desktop Technician to join a client onsite in Laconia, NH, and provide end-user support for desktops, laptops, printers, scanners, and mobile devices. You will be the primary local technical resource ensuring device readiness and user productivity.

Responsibilities include imaging and deployment, hardware upgrades, asset tracking, and supporting Microsoft 365, with ITSM ticketing via ServiceNow and strict adherence to SLAs in a fast-paced setting.